Flat requires an entry code which we did not get until after 4pm on the day, after emailing and ringing while we were travelling there. The contact number was not being answered all day. When we got there, it was not clear which flat it was (again we tried ringing the listed phone number as we had done all day to no avail). We knocked on 1 and tried the key. When the occupant of 1 came to the door he was considerate, but says that it happens all the time - were we not told what number flat it was - no we were not as presumably nobody is - this is simply resolved, so I don't know why it wasn't or isn't. The décor of the living area and the bathroom is nice. The rooms are listed as two doubles with double beds, but actually each have poorly assembled single beds. At night we could hear scratching which seemed to be coming from our room. we turned on the light and looked around and it stopped. It started up again when we turned off the light we couldn't see what it was but think it was mice. We left the door open and the lights on in the kitchen and it seemed to go. During this process we pulled back the rug in the bedroom and although it was dry the carpet underneath it was wet. The next morning I contacted the agency who deal with the upkeep and got a rude reply about being told what flat number it was originally two months before when I booked and that she had no previous reports of mice. They said they checked it out for mice the following day and found none. I would not stay here again or have anything to do with Hyde & Rowe corporate apartments - who appear to be the managing agents.