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The Shire

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Overzicht
2 slaapkamers
2 badkamers
6 gasten
Minimaal 30 nachten 
Luxeappartement/appartement
Huisreglement
Huisdieren niet toegestaanGeschikt voor kinderenRoken niet toegestaan
Slaapkamers
2 queensize bedden1 sofa
Badkamers
2 douches

Maak kennis met de host
Victoria Royal V
Is host vanaf augustus 2015
Gesproken talen: Engels
Reactieratio: 90%
Reactietijd: Binnen een dag
Interactie met gastenVictoria Royal Vakanties is een lokale verhuurder het verstrekken van premier accommodaties voor rekening van de eigenaars. Onze accommodaties zijn high-end volledig ingericht all inclusive, inclusief high speed internet, kabel-pack, lokale telefoon, en beveiligde parkeerplaats op aanvraag. Victoria Royal Vacations agenten zijn professioneel en streven naar excellentie in customer service delivery, terwijl catering aan de individuele behoeften van de gast.

Beoordelingen (1)
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Noha A
Noha A
2 bijdragen
1,0 van 5 bollen
The most terrible stay ever
I stayed in one of the properties managed by Victoria Royal Vacations, called the Shire. The name of the property manager of the Shire was Radie Stoycheva. I rented the apartment for a month through Air b&b. My stay at the Shire was terrible. Radie was unprofessional from day one. Until 9 pm the day preceding checking in to the unit, I did not know when or how I will check in. I texted Radie asking if I can check in one and a half hour earlier than the regular check in time and if not what time I can check in and how. I specifically asked if there will be a code that I can use. She said she was in a meeting, and did not get back to me until 9 pm. I was stressed out as I could not make any plans or organize my schedule. I was moving from another place in Victoria. On the check in day, Radie met me in front of the building. She entered the apartment with me and my two kids. She was in a real rush and not welcoming any question. She was not ready. For example, she had to call her office to ask about the wifi password which took most of the time she spent in the unit. She was rushing me, so I did not get a chance to check the unit. When I tried to ask questions, she said that it was not my right to do so as I checked in earlier and that she has already done me a great favor by allowing this to happen. I noticed that the windows were extremely dirty and full of mud and dirt. When I told her that, she burst with anger and screaming and was bragging about the discount that they provided for me. As a consequence, I must stay silent and have no comments. My kids got really terrified by her behavior. She left the apartment angrily ordering me to follow her if I want to see the parking spot for my car. My son followed me because he was really scared that she would harm me. When I asked her to show me the storage locker of the unit, she refused and said go find it yourself. She said that she will come back the next day for me to sign paperwork and to bring some keys including the storage locker key. I asked her to give me the paperwork to have enough time to fill it in. She refused and left angrily. The next day, she kept changing the time she would come to the apartment. I was locked for several hours in the apartment waiting for her and not able to go anywhere. When she finally arrived, she did not bring everything she was supposed to bring. She did not know where the storage locker was and she kept looking for it. After she found it, the locker was full of stuff. She said that she will come again the next day to empty it, very unprofessional. She took my visitor parking pass to park her car when she gets there. Otherwise, she said that she won't do the job. She also took the mailbox key to put the rest of stuff that she did not bring that day. She also rushed me to sign paperwork including an inspection sheet without giving me time to check it. This included paperwork for the strata that has information about my car. She filled it in herself and I signed without even reading. I admit that I was panicking, as I did not know how to react to such behavior that I never encountered before. The next day, she texted me saying that she will not be able to come and that she was not sure when she will be able to, maybe the next day. I tried to discuss options with her such as asking a colleague or so to bring the stuff as I needed it. She started to yell and threaten me and then she hung up the phone. I then called the Air b&b people and started a complaint against Radie. Air b&b people were helpful. They apologized and requested that I do not connect with her in any platform other that the Air b&b email. They also contacted her and mediated between us. I needed my keys and parking pass that she took. I also asked for a copy of the paperwork that she rushed me to sign and she did not even provide me with a copy of. I had to go to downtown and meet a colleague of hers to get my stuff. The apartment itself was terrible, and it is price was overestimated. The apartment was extremely noisy, it does not matter if you open the windows or close them, you will get the car and sound noises from the street. You will not be able to sleep or have a minute of quiet time. The apartment was extremely hot and bright due to the thin metal curtains that would let the sun in easily. There is need for thick curtains that would prevent the light and heat in the hot days. The door of the balcony does not even have any curtains. The bed of the guest bedroom was very uncomfortable and squeaky. The cable TV never worked. The internet was extremely slow. As I mentioned, I did not get time to check the unit when Radie was there. The next day, when I tried to close the bedroom closet door, the door came off. Radie refused to fix it and said that it was my mistake! Surprisingly, she posted a review about me on Air b&b stating that I am uncooperative and that I refused to provide my license plate number that she kept asking me for. She also complained about the mess that I left in the apartment that took cleaners a couple of days to clean. She also was bragging again about the discount that the owner provided. I am really surprised at her ability to state untrue statements. She never asked me to provide my license plate number or any other information when I signed the paperwork. She filled in the paperwork all by herself, rushed me to sign it and did not provide a copy. When I went to downtown to get my stuff, her colleague asked me to write my license plate number on a form that I already signed for Radie. I told her that as long as this is not required, I won't do it as I did not feel safe exchanging information with Radie given her unprofessional behavior. Radie then sent me an email through Air b&b asking for my license plate number saying it is required. I checked the form again and found that it was part of the information. I consulted the Air b&b people and they advised me to provide the information. I emailed her with my license plate number. Again, this was a very clear sign of her not doing her job properly, as she was supposed to give me the paperwork to fill it in, sign it, and give it back to her. She rushed me to sign a form that she filled in with incorrect and incomplete information. She never got back to me to provide any further information until I asked for a copy. I also want to comment on the improper attitude of bragging about a discount given to a client. First, it is matter of supply and demand and agreement between buyers and sellers in general. Second, they put their unit at an overestimated price at Air b&b, about $2500 more than the price that they put on other platforms. For the mess that Radie mentioned I left, I am really surprised. It is well known that the owner of an Air b&b is responsible for cleaning not the resident. I stayed in this apartment for a month, and I left it in a reasonable status compared to the period. There was no mess, as she mentioned. It is not my mistake that the unit was dirty from the beginning. As I mentioned, windows were very dirty. Also, the bed sheets and covers were smelling. I have no doubt that cleaning these would take two days. In summary, my stay at the Shire managed by Victoria Royal Vacations was extremely terrible. My experience with Radie Stoycheva was awful. My kids and I are still suffering the memories of her terrifying behavior. I thought that I should be positive by providing this review so that other people take precautions.
Bezocht op september 2020
Geschreven op 16 oktober 2020. Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dreamer506080
Dreamer506080
Hi there, my name is Jason and I work for Radie. I was with Radie in the office most of her dealings with you, and I can attest that most of what you have written never occurred, or you have grossly, embellished the story. I was the one who wrote the review on you for Airbnb. I would like to mention we have never written a review on any of our guests. You were the first, and to this day, remain the sole recipient of a review from Victoria Royal Vacations. I want you to take a minute to let that sink in, as that is a special place of honor that no one has ever achieved; or replicated to this day. Please take the time to reflect on why we had to resort to that tactic. Thank you Jason
Geschreven op 21 juli 2021. Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

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Wat deze vakantiewoning te bieden heeft
Parkeergelegenheid
  • Beveiligde parkeergelegenheid beschikbaar
Wifi en internet
  • Wifi
Binnenvoorzieningen
  • Internettoegang
  • Kabeltelevisie
Informatie over locatie
  • Geschikt voor kinderen

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Kaart
Routebeschrijving
Internationale Luchthaven Victoria
22.3 km

Inner Harbour Airport
4 km
Restaurants
The Ruby
12 min.

Bin 4 Burger Lounge
7 min.

Sizzling Tandoor Downtown
14 min.

Lot 1 Pasta Bar
8 min.
Attracties
Uptown
13 min.Winkelcentra

Mayfair Shopping Centre
10 min.Winkelcentra

Rogers' Chocolates Uptown
13 min.Speciaalzaken & cadeauwinkels

Shades of White Bridal
11 min.Speciaalzaken & cadeauwinkels
Over de wijk
Je weg vinden
Toegang
Auto meenemen is niet nodig
Routebeschrijving

Wat je moet weten
Annuleringsbeleid
  • 100% restitutie bij annulering binnen 24 uur na het boeken (op voorwaarde dat je verblijf nog 60 dagen in de toekomst ligt).
  • Restitutie van 50%* als je ten minste 4 weken voor het inchecken annuleert
  • Geen restitutie beschikbaar zodra de boeking is bevestigd

Over deze accommodatie

Controleer eerst of jouw data beschikbaar zijn op het tabblad 'Beschikbaarheid' op deze pagina. Zo ja, neem dan contact op met de eigenaar via de Vakantiewoninginbox van Tripadvisor om de beschikbaarheid te bevestigen.

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This owner will contact you via the Tripadvisor Rental Inbox.

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For this property, please use a credit card to pay via the Tripadvisor Rental Inbox. Once the owner approves your stay, he or she will send you a quote, which will include payment instructions.

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Tripadvisor - The Shire - Vakantiehuis in Saanich