This was the last apartment we rented on a three-and-a-half week vacation through France & Germany. Sadly, it was the only one that caused us stress.
Although the apt was larger than expected (especially the bedroom and bathroom), the bed was comfortable, the shower was very nice, and having a washer/dryer helped, there were a few issues, some minor and just annoying; others serious.
Annoying/minor: Light bulbs in several places were out so the apt was dark most of the time. Since it’s partly underground, that felt gloomy.
One comforter didn’t have a cover and there were holes in it. This caused down feathers to float around all the time.
Towels were clean, but quite rough. Stiff. Time for new ones or better washing cycles??
The photos of the apt show a TV, but it wasn’t hooked up at all. No service, no matter what language you were searching for. Not a deal-breaker cuz we’re there to see Munich, but…after dinner, it might be nice. And if it doesn’t work, remove photos.
Ok, now for the two bad things:
1) There was a God-awful smell in the refrigerator. It was so bad, we couldn’t keep our wine or water bottles in there. Terrible!
2) There was a screw-up/miscommunication about our check-out date. We came back from a long day of sightseeing, ready to enjoy our last night at the apt and a bottle of wine, and *the housekeeper was cleaning the unit!* She had moved all of our things into the dining area - including all of our personal items: dirty laundry, jewelry, souvenirs. When we entered, she was very upset AT US! She spoke no English, so we couldn’t communicate. A few minutes later, she handed me her cell with Agnes on the line. (Agnes is the property manager. The person I’d been communicating with.) She explained that she thought we were already gone!! I reminded her that we had reserved and paid for FIVE nights, checking out on Sunday.
I won’t relate all of the back-and-forth that ensued via email, but during that exchange, she actually *blamed ME* for the confusion! I pointed her to check the actual booking, and I suggested it was *her* responsibility to check and manage the booking. A mistake is one thing, but to blame me?! And when the housekeeper arrived, I couldn’t understand why she hadn’t called Agnes right away to check instead of moving our things and trying to clean around them.
Not a good end to our time in Munich.