I am very surprised by this comment and would like to give my opinion:

1. Effectively house is located in South Adeje town, 5 minutes ride from Costa Adeje beaches as such indicates in our HolidayLettings ad. As a positive, the house is located in a quiet residential area and has all necessary amenities nearby, as explained other customers in their reviews. There are several supermarkets near the house (Small shop 1 minute walking; Superdino 5 minutes, Mercadona and Lidl 12 minutes and HiperTrebol (across the highway to 2 minutes driving) Bars, shops and restaurants are 3 minutes walking to the town centre, bus and taxi stop a few meters from the house. There is manual with all this information in the villa.

2. About cleaning, I do not agree with this you say. Before the arrival of any customer, we check all points of our checklist (bathrooms, kitchen, all space under the beds ...) and also for your stay the house was perfectly. I think there was a misunderstanding, you thought our house was another kind of place, because one of the times you contacted us was because a cat had peed in the garden and because of it all smelled really bad and you needed we went urgently to the house to clean it ¿?. Even we don't have this kind of cleaning service, for your confort and happiness during the holiday we went immediately to clean this.

And about the garden area, as I had explained it in the arrival procedure email, the person you called "old man" is the gardener, his work is performed gardening activities (water plants and sweep the fallen leaves every two days). In any case this is NOT a housekeeping/stewardship.

I am very disappointed by this kind of comment. As we "know", this type of review on Tripadvisor can make doubt other customers about our product and our services. To date, all comments have been good or excellent, and we work every day to keep it that way.