Dear Sir/Madam,
Firstly I would like to thank you for taking the time to respond to our survey relation to your stay at the Parador de La Palma.
It is important for us to learn from your experience so we can improve the quality of our services for guests.
On behalf of the team at the Parador as well as on my own behalf, I would like to apologies for the disruption that you experienced during your stay and we deeply regret the inconvenience that this caused you.
The management team have take note of your comments and, a result, we are planning to increment new measures that will allow us to offer you a better experience with Paradores.
Again, we appreciate you taking the time to inform us of the events that occurred during your stay. Please do not hesitate to contact us should you require any other information.
Yours sincerely,
Fermin Galan
Manager