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Cottage -
2 slaapkamers, 1 badkamer, met plaats voor 5 gasten
Prescott, Arizona


Heel goed - gebaseerd op 6 beoordelingen
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Tucson, Arizona
Niveau 5 bijdrager
67 beoordelingen
24 hotelbeoordelingen
common_n_hotel_reviews_1bd8 50 nuttige stemmen
Beoordeeld op 23 februari 2019 voor een verblijf in augustus 2018
Google Vertalen naar het Nederlands

Datum van verblijf: augustus 2018
Kun je dit hotel aan vrienden aanbevelen?   No.
Was dit een nuttige beoordeling? Ja
Deze beoordeling is de persoonlijke mening van een TripAdvisor-lid en niet die van TripAdvisor LLC zelf.
Antwoord van management
26 feb 2019
This review comes to a complete surprise to us.
Where it’s true that there had been a recent change of ownership, that’s where the accuracy of this review leaves the tracts of truth.
1- We use the exact same pet policy as the previous owners- Mr Bemiller never reported/requested a pet to anyone before showing up and we even contacted the past owner to verify.
2- We have never told anyone that we would kick them out.
3- Why would we ever refuse payment? We did carefully explain that they didn’t need an account to use Paypal with their credit card as is the standard convenience we offer everyone as is stated on our website.
4- We never suggested an extra fee for third person- as is stated clearly on our website and all documents of our policies for additional guests in our 2 bedroom cottage.

Since Mr Bemiller was having issue with the payment policies before his arrival, we decided to meet him and his wife at the cottage to introduce ourselves to put them at ease and offer a walk through/introduction of the property for their convenience- this was the first we had learned of their bringing a pet. At that time we politely noted the pet and reminded them of our pet policy (which we had sent to them via email before), requesting the reasonable pet fee as was mentioned and standard in the industry. This is when Mr Bemiller became immediately hostile. Mrs Bemiller remained calm and quickly apologized for her husband’s outburst and then requested that we try and only communicate with her going forward- we happily agreed and from then on only communicated with Mrs Bemiller whom remained polite and apologetic for her husband’s behavior throughout her stay… I say “her stay”, because Mrs Bemiller soon informed us that due to personal issues, Mr Bemiller, his father and the old dog, would not be staying in the cottage but that she hoped to stay for the remainder of their reservation on her own. We completely understood and let her know that we were very happy to have her stay. Which she did, and more happily so from then on.
For complete transparency, here is the email we sent to the Bemiller’s per the dog:

“We're sorry for any sort of confusion the pet policies may have caused. Our intentions are to allow all our guests the best experience possible, and this includes the policies on pets. Though it is a fact that most vacation rentals in Prescott do not allow any pets at all, we are proud to offer this accommodation to our guests (for only small, well behaved and preapproved dogs only), but in exchange, there of course are additional fees involved. Though we have never before received anything but praise for our pet allowance before, we understand that there is a first time for everything.

Now even though it is clearly mentioned in our house guidelines (we sent to you) as well as on our website, we completely understand how it may have been missed in the hussle bussle of communication, we only ask that you pay a small pet deposit. This allows us to pay for the additional cleaning needed to prepare our lovely cottage for our next guests (who may or may not be allergic).
To be certain for your reservation, we did speak with the former owners and read through all of your reservation communications and they had no recollection nor any record of any mention of a pet.

In light of all this, our goal is still that you are completely satisfied and happy with your stay with us, so we are willing to ask you:
Given all the facts and information, how would you like to resolve this?

As always, we will do our best to oblige.”

This is our first ever negative review. We expected a four star to happen eventually, but never expected one to be as false and libel as this. We’re sorry to those whom have to read through all this to find the truth.
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet die van TripAdvisor LLC zelf.
Phoenix, United States
Niveau 2 bijdrager
5 beoordelingen
3 hotelbeoordelingen
common_n_hotel_reviews_1bd8 2 nuttige stemmen
Beoordeeld op 10 juli 2018 voor een verblijf in juni 2018
Google Vertalen naar het Nederlands
personen vonden dit een nuttige beoordeling

Datum van verblijf: juni 2018
Was dit een nuttige beoordeling? Ja
Deze beoordeling is de persoonlijke mening van een TripAdvisor-lid en niet die van TripAdvisor LLC zelf.
Antwoord van management
26 feb 2019
Thank you so much for this review and especially for staying with us!
You were a great guest and are always welcome to come back and stay with us again!
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet die van TripAdvisor LLC zelf.
Voer reisdata in voor nauwkeurigere prijzen
2 gasten
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