Dear GerardKeerbergen,
Thank you for your recent stay at Le Charme Sukhothai Historical Park Resort and sharing helpful opinion.
We are extremely sorry to hear that you were dissatisfied with some of our accommodation. In order to clarify the matter, please allow us to take this rare opportunity to further explain herewith respectively.
Regarding noise from outside, please accept our sincerest apologies for your inconvenience. However, after hearing your situation, we immediately took action on the case by getting to the site for inspection process. We found out that it was the sound of fowl from outside our resort where sometimes villagers set it free. The issue would be totally beyond our control since it occur outside our plot, anyway we always emphasize the staffs to closely pay attention on the issue by ousting the the fowl when they invade our property. Anyway, according to our strong managing procedure, whenever guest encountering an uncomfortable noise issue during night time, please kindly get in touch with our staff onsite so that we would be able to correct the case in time or even offer the new room instead with FOC basis after rightly proving the matter. By the way, concerning sound of construction working, as we investigated the matter, we discovered that it was from the nearby village where there is sometimes maintaining their lodge, normally the situation seldom happen, but nevertheless, we would definitely pay closest attention for the issue.
Thank you again for your valuable feedback and we hope to see you back in the future.
Best regards,
Le Charme Sukhothai