Dear Ms.Van Faassen,

Hallo! Thank you very much for your review and very sad to hear about those few unfortunate events.

As you correctly mentioned, we do ask for a full amount of payment upon arrival, and we accept both credit card (with surcharges) or cash. As I investigated with our front staff, we didn't ask you to pay immediately but all you need to do is just deposit your passport. I am afraid it is a very common practice and a mandatory procedure for all most hotel in the region. I am so sorry that made you feel uncomfortable.

However, thank you that you found our room is spacious and good air-con, all of your constructive feed back about the shower curtain will be considered for our future improvement.

We are usually very accommodating and unless there is absolutely nothing that can be done, we are always very happy to find a solution that would make our guests happy and smiling always.

Thank you once again,

OAK