Dear RichardW035,
Greetings from Habtoor Grand Resort, Autograph Collection!
Thank you for staying with us and sharing your wonderful feedback favoring your recent stay.
Indeed, our hotel is conveniently situated in a promising neighborhood of Dubai City, with such a privately owned beach for our in-house guests, as well as a pool area, that you can genuinely enjoy and optimize over time. The unmistakably friendly-caring staff who constantly provide you with superb hospitality service, as well as the delectable F&B selections, round out your wonderful stay.
Some circumstances with the guests are out of our control, especially the one you have mentioned.
However, we are trying our very best to keep your comfort as per the flow standard to provide the very best stay with us.
Likewise, your positive feedback is much appreciated overall, and our team is committed doing the best hospitality service we can. And we do hope to welcome you back in the near future.
Best Regards,
Karolina Paliszewska
General Manager