In the beginning, allow me to apologize for replying back in English.
Thank you very much for sharing your experience. It is sad to know that you left our resort disappointed, although you are a frequent visitor to Dubai and its hotels. I was informed by me front office team that you had issues with the money transfer from the Netherlands, thus there was no payment shown when you were checking-in. Our hotel policy states that the room-account cannot be opened for postings if there is no deposit paid in advanced, thus there was a struggle. I was also informed that the problems were eventually solved and that the payments were concluded, yet your experience was so disappointing that it prompted you to write your review. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Nonetheless, I still hope you have some positive memories of our resort and it would be a pleasure hosting you again.
Thank you again and kind regards,