Thank you Nicolas, it was a pleasure hosting you and your family. Riviera staff and management hope you have a safe return back home. We will welcome you back any time in the future with open arms.

You are most welcome Corwin. Thank you so much for taking the time to write a review. Staff and management @ Riviera Villas feel both grateful and honored to have had you guys stay with us. Our goal is for our guests to feel totally relaxed and at home. We are glad that you enjoyed your stay. It was a pleasure hosting you and we hope you return to visit again in the future. Thank you Corwin!

Joscha, it was a pleasure hosting you and friends. Thank you for choosing to stay @ Riviera Villas Lombok. Thank you for the review. Hoping the remainder of your adventure in Indo is amazing!

Hi Sheri, thank you for your glowing review. It was a pleasure hosting you. Hope to see you back in Lombok again soon. You're welcome back @ Riviera Villas Lombok anytime with open arms.

Police reports were made regarding these guests’ misconduct, threatening and violent behavior while at the property. Damage to property, physical assault and witness reports were made to police concerning these guests’ behavior. They bullied, threatened, abused and physically assaulted the manager of the villas. They intentionally ripped the television set, cable TV decoder unit from the wall of the villa (mounted on a rack bolted to the wall), pulled all the plugs from their sockets and cut the cables, after they were offered a refund. They were aggressive and violent and their behavior was out of control, unprovoked and without reason. Villa staff treated them with patience, courtesy and respect at all times. They left the property without returning the keys. The damage they caused was by far greater than the amount they paid for the one night they were booked.

Riviera Villas has been receiving review awards from booking platforms for customer service and excellence since opening in June of last year. It’s important to remember this review is the opinion of two guests, guests who were in the opinion of management, staff and security visibly inebriated and possibly more than alcohol. Guests who were denied the right to post a review by the booking platform they booked through due to their behavior and misconduct (documented photos, witness statements and police reports). They were unable to maintain a clear and respectful conversation throughout the incident. It’s one thing to be upset/angry and express dissatisfaction but totally unacceptable to threaten and physically assault and intentionally damage villa property. And to leave without surrendering the keys well that is out right theft.

Police have stated they will be making follow up investigations about this incident with these guests.