Dear Writer,
Despite we would like to thank you for trusting Dolce Sitges for this stay and for reflecting in Tripadvisor your feelings around your experience as our Guest, and we appreciate your notes on Restaurant Esmarris, we regret not having reached your expectations in terms of rooms, corridors, pools, gardens, food offer and service, and we sincerely apologize for them, since it is far away from the kind of experiences we would like to provide every Guest in our property.
We will proceed to review your comments with each and every Team involved (Front Desk, Guest Services, Housekeeping, Maintenance, Restaurants and Kitchen) in order to understand what happened, to analyze it and take, logically, appropriate measures for the future.
If you allow us, there are a couple of elements we would like to inform you on: as it is clearly indicated in the description of our rooms in our website and all selling channels, only our Executive Rooms and Suites feature the Nespresso coffee machines, while in other types we offer a kettle with a wide variety of coffee and tea to prepare. And also we have a good connection with taxi companies, including limo companies, but the demand during summer time makes impossible for those companies to attend and offer specific services, unfortunately being out of range for the Hotel to solve it.
Again, we thank you for this stay and for sharing your comments with other future visitors and we regret the negative perception on this occasion that we expect to change in a possible next visit in a complete positive way while welcoming you again at Dolce Sitges.
Yours sincerely,
Francisco José Jiménez

Dear Writer,
We would like to apologize for not answering in Dutch but in English.
Also, we would like to thank you for trusting Dolce Sitges for this business stay as well as for reflecting in Tripadvisor your feelings around your experience as our Guest during a meeting: we are happy to read your evaluation honouring our Hotel and the positive scoring and remarks concerning our property and your stay, the conference facilities, the rooms and your clear recommendation for meetings, that we really appreciate.
If you allow us, we would like to inform you that there is a shuttle bus, provided by the hotel, connecting the property with the beach on a schedule basis, as well as on top of taxis, a bus stop connecting with Sitges downtown (including train station) is located in front of the hotel.and last but not least, water in Sitges and in the property are perfectly potable, drinkable and useful for tooth brushing, cooking or drinking, since it is treated like in any other European country.
Again, we thank you for this conference stay and for sharing your comments with other future visitors and we look forward to your next occasion, very soon and whether for business or leisure, to welcoming you again at Dolce Sitges.
Yours sincerely,
Francisco José Jiménez

Dear Writer,
First of all, we would likee to apologize for not answering in Dutch but in English.
Also, we would like to thank you for trusting Dolce Sitges for this stay as well as for reflecting in Tripadvisor your feelings around your experience as our Guest: we are very happy to read your evaluation honouring our Hotel and such positive scoring and remarks concerning our property and your stay, the breakfast, the food and wine offer at Restuarant Esmarris, the terraces, the pools and teh courtesy of our Service Team, that we really appreciate.
Also, we would like to inform you that rooms have got all year round both heating and air conditioning connected, so you can choose depending on the weather conditions and your mood. Therefore, we will proceed to check the reason why you did not enjoy the room at your temperature wish.
Again, we thank you for this stay and for sharing your comments with other future visitors and we look forward to your next occasion, very soon, to welcoming you again at Dolce Sitges.
Yours sincerely,
Francisco José Jiménez