So disappointed with this review, especially as Mirjam did not complain during her visit and thought the house and her bedroom suite were beautiful. Firstly, we are a large family home in the centre of Maidstone and not a hotel so we do not have reception staff to help with parking your car or closing your bedroom windows as asked by guest and obviously the reason for the review as Mirjam was upset when we declined to valet her car but did close her bedroom window upon request. Instead, we offer a very private home from home experience in luxury and historic settings. Our offer clearly states we do not offer breakfast but do offer tea and coffee facilities in bedrooms especially as the house is in the centre of town with great cafes, restaurants and bars within a very short walking distance. Maidstone is a very beautiful and lively city with lots of attractions, historic buildings, shops and ongoing festivals. I can only assume Mirjam is expecting a lot for her money, maybe she should stay at the Ritz next time with similar settings and pay a substantial service charge.