Dear @pieterj2013

Thank you for choosing the Hotel Birks Montreal for your recent stay in the city and for taking the time to share your thoughts about your recent experience.

Your comments are important to the success of our organization, as we rely on you, one of our guests, to tell us how we are doing and how we can better meet your needs.

Hotel Birks Montreal is committed to providing our guests with the highest quality services and facilities. When staying with us, we want our guests to enjoy the peace and comfort of their home away from home. Although we are not perfect, we believe in addressing our problems immediately without fail and I believe that is what will make us strive to achieve the level of service that our guests deserve. The great majority of our guest leave with a very positive memory of their stay we realize we unfortunately did not meet your expectations and for that I would like to extend our apologies on behalf of everyone at Hotel Birks Montreal.

We do apologize for the fire alarms going off, these are very rare and are unfortunately out of our control. We must follow the safety procedures in this case to make sure every guest is safe, we are so sorry for the inconvenience. We will also share your comments with the Restaurant Henri Brasserie Française and our housekeeping team.

Have a wonderful day !

Kind Regards,

Ella Westbrook
Front Desk Supervisor