I am disappointed, M Propriétaire. In response to my review I had expected a blast - considering your other pithy retorts (some term them insults) - but only got a mild tongue-in-cheek telling-off. Of course you are right: one should always look at hotel websites before booking, but when on an agent-designed, one-month long, fixed-destination itinerary with many hotels, this is not possible. No matter, as I said, it WAS an experience, and was for only one night anyway. As to the pool’s tile-colour, it’s not only me commenting on the possibility of the water being mistaken for dirty or murky. A sparkling blue pool is never tacky but, I agree, it’d clash with your mango-tree foliage, not to mention the lawn and banana-plant colour scheme. I didn’t ‘get’ what fans-above-mozzie-nets have to do with insurance – I’ve often seen fans (ceiling- as well as standing) inside nets – but, if your insurance objects to such outlandish fan-placement, you clearly are helpless and your guests must swelter. No need to thank us for staying with you; you ought to thank 'Trails of Indochina' who chose you. For us, a 3-generation family coming from Africa, it was a once-in-a-lifetime journey to (and through) your fascinating part of the world, relying for everything on our travel agent (who generally got things right).

Do you think insulting guests is a legitimate way to deal with their complaints?