Dear Rhaddaway, Thank you for your message and for the attention you extend to our property. We would be very pleased to welcome your guests during the occasion of the very special event of your wedding. We opened our mansion in April 2015. Hôtel de la Villeon**** is the first luxury hotel located in the Hermitage-Tournonais region, between Lyon (50mn south of the city) and Valence (15mn north of the city) - our aim is to ensure the best services and a total comfort to our valuable guests. We are dedicated to our clients before they arrive, during their stay and long after they are gone as we offer an authentic and credible attention during each step of their trip. Therefore, it is important to us to understand how we can permanently enhance our offer. Positive and negative reviews are part of our job and we take a very careful attention to each comment as we consider that they can collectively help us to develop an every day better construction of our services. As you could see, I personally take the time to reply to each review. It also my duty to do it objectively to each detail of the comment in order to present a transparent situation of the real facts on the public platform of TripAdvisor. The agressive tone you might have noticed is just the similar tone we have received from some persons who were not fair towards our Team and/or who did not explain the real facts and describe situations that are absolutely not real: the very majority are extremely positive comments and confirm that Hôtel de la Villeon**** does meet the expectations of our guests - the few negative ones did help us all to move onwards and to adjust our services when this was technically possible. But I will never accept that comments remain without a fair reply when the explanations of the few negative clients are not right and totally out of reality. We have been in the business for more than 17 years - I personally started my career in the best Palaces of Paris and 5***** stars hotels in France and abroad. We all know the codes of the high end Hospitality Business and we are extremely honest when it comes to the services we deliver. Since we opened only a year and a half ago, clients from all over the world have stayed in our property and did already come back more than 2 times as valuable repeater guests. I understand that you are concerned by the comfort of your guests during their stay and I can assure you that we will do our outmost to follow up with your requests within the conditions of the location of our property and according to what you expect from us. Each of our clients is a special person to us: during their stay we are permanently in contact with them and we interact in order to make sure that everything is fine. When they affirm that all is perfect during their stay but after they are gone they write comments that are extremely negative it is hurting for the entire Team and for the overall estimation of our property - therefore, it is my responsibility to give a reply and, as you could also notice, to invite the signatory to contact me directly in order that we can liaise in details about what they considered as wrong so we can adjust the points they list. Strangely, none of them has ever contacted us back to have a professional and fair conversation.. Again, our job is subject to constant praise or criticism as is any job related to services: we love our job, we are a professional and engaged Team and we are collectively dedicated to the daily comfort of our guests: feel free to contact me directly at the hotel shall you have any specific request. We will follow up with your project and will take very good care of your demands before, during and after your future stay with us. We express our very best wishes and look forward to hearing from you soon. Sincerely, Valérie Antomarchi Director

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