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Highland Court Lodge

Reiziger (5)
Kamer en suite (2)
Over
Locatie
Hygiëne
Service
Prijs/kwaliteit
Voorzieningen van accommodatie
Gratis parkeren
Rolstoeltoegang
Voorzieningen van de kamer
Gezinskamers
Handige informatie
STIJL HOTEL
Luxe
Romantisch
Locatie
Volledige weergave
45Aanbevolen auto mee te nemen
Cijfer: 45 van 100
266restaurantsbinnen 10 km
69attractiesbinnen 10 km
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34beoordelingen
5foto's
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0kamertips
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Deze beoordelingen zijn machinevertalingen vanuit het Engels. Machinevertalingen weergeven?
Ja, verblijf hier. We verbleven een beetje lodge in de zomer en hadden een heerlijke tijd. We hadden een prachtig ingerichte kamer met een zeer grote badkamer en een patio te gebruiken. We vonden het personeel en de eigenaren beleefd, de ontbijten waren uitstekend en we hadden
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I geschrapt mijn eerste beoordeling na eigenaren mij op buitenlijn, zeer onprofessioneel getreiterd! Vermeld op de website is "koelkast in de kamer", maar in de kamer is een opmerking "voor minibar alleen" Met een andere opmerking "kleine toeslag worden toegevoegd aan uw factuur
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Antwoord van AnnaWright, Owner bij Highland Court Lodge
Gereageerd op 17 sep. 2013
ABSOLUTELY SPEECHLESS These guests arrived on a 5 nights for the price of 4 offer and received on arrival my handmade complimentary Ice Cream, which is not something we usually offer to our guests. Each morning i would speak to the guests at length and we would all have a real laugh and good chats. All went well during their stay, and upon departure, they stated that they had thoroughly enjoyed their stay.No mention was made about anything commented upon in their review.. They stressed when they arrived that one of them had been ill and this was why we had given them the complimentary ice cream. Imagine our shock when we subsequently read a bad review some days later. We telephoned the guests to discuss, as they had also taken photographs of private areas of the property, which is also our home. and posted them on the internet. After a couple of days, the review disappeared, and we assumed they had seen sense, and removed it. We were even more upset to see a different review appear about a month later, which is basically saying damning things about the accommodation, and stating that we should be shut down. This is all based upon a lack of bath robes, a statement made about the mini-bar and no bath towels. In ten years, no nobody has even passed comment about the mini-bars, and the guests were definately provided with bath towels. They only had to ask if we had forgotten to provide them with bath robes. Are these matters, grounds to shut down a five star establishment? Anyone reading this review will probably think that it is way over the top, and totally unreasonable. They have given us the lowest marks(one out of five) in all categories. Why did they say that the accommodation was lovely, and the breakfasts superb! Unfortunately, people posting reviews like this can put people out of business, particularly small on. When we spoke at the telephone, the guests even argued about the rates they had been charged on their discounted offer. Finally, they had to agree thay they had not been overcharged. They were indeed given complimentary water. This is provided in the room upon arrival, but they subsequently drank all the glass bottles in the mini-bar each day, and this is not provided free of charge. I don't think it is anywhere. We have to pay for our bottled water, and this obviously has to be passed on to guests. We are still at a loss to know why this review has been posted, and secondly, in such an unpleasant way.
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De kamer was prachtig, en luxe standaard. Badkamer met een grote douche en een jacuzzi. Grote dikke witte handdoeken. Ontbijt was geweldig van een traditionele fry tot fruit, yoghurt, porage en noten, alles wat we wilden. We waren een paar mijl van het Eden project, verloren
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Antwoord van AnnaWright, Owner bij Highland Court Lodge
Gereageerd op 17 sep. 2013
Thank you for your kind review. It is very satisfying when guests appreciate all our hard work, and what we offer. Happy days.
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Comfortabel, zeer schoon, rustig en geweldig ontbijt. Ik probeerde een ander één elke dag en vonden de pannenkoeken en vers fruit de beste, hoewel ze alle consequent van hoge kwaliteit waren. Ik zou een verblijf hier aanraden. Misschien beter geschikt voor bezoekers met auto's
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Antwoord van AnnaWright, Owner bij Highland Court Lodge
Gereageerd op 20 sep. 2013
Thank you for your kind review. It is very satisfying when guests appreciate all our hard work, and what we offer. Happy days.
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We boekten 2 nachten verblijven als we een bruiloft aanwezig waren. Op het rijden van Londen naar St. Austell besloten we alleen om te verblijven voor een nacht en rijden terug naar Londen onmiddellijk na de bruiloft om files te voorkomen. We belden het hotel en vroegen ze als
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Antwoord van AnnaWright, Manager bij Highland Court Lodge
Gereageerd op 29 sep. 2013
Totally messed about by these guests. Firstly they booked a room with laterooms and made a reservation for 3 nights in a single room for 2 people as they only wanted to pay the cheapest rate possible. Then they cancelled it. Then they made a booking direct with us. Then on the day they were supposed to arrived they rang us and said they were not sure if they were coming. Then they rang and said they might be coming, but, would be arriving late. Then they rang again and said they were not coming. Each time their manner became more aggressive and threatening. In the end I said are you staying or not as I do not need this troulbe and they said hold on we are just on the phone looking at another place we fancy staying. Unfortunately at the end of the day we are running a business and we need to know if people are staying or not. I just don't know how people can act like this and tell mistruths.
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Vorige
12
Albumcategorieën
Alle foto’sReizigerKamer en suite
Our bedroom
Bathroom in luxury deluxe room
VorigeVolgende
11
LOCATIE
Verenigd KoninkrijkEngelandSt Austell
AANTAL KAMERS
7
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