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Red Roof Inn Kalamazoo East - Expo Center

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Kamer en suite (46)
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We verbleven hier twee nachten terwijl in KZoo voor een concert, en we waren heel blij met onze kamer. Medewerkers zijn zeer boeiend en behulpzaam. Kamer was comfortabel met zonnecollectoren en een goede warme douche. Koffiezetapparaat en koelkast in de kamer, verse warme koffie
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Antwoord van Raj P, Guest Relations Manager bij Red Roof Inn Kalamazoo East - Expo Center
Gereageerd op 11 aug. 2017
Dear Ms. Jane P., We appreciate you taking the time to leave feedback on your most recent experience with us at Red Roof Inn Kalamazoo East. We are so pleased that we have become a tradition in your travels both coming and going. Our most important task is to keep guest's like you returning to our Inn for years to come, while keeping them happy and comfortable during their stay with us. We look forward to your next stay with us and wish you the best until then. Sincerely, Raj Patel Guest Relations Manager Red Roof Inn - Kalamazoo East
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Deze kamer geboekt voor 2 nachten. Geplaatst onze spullen in de kamer, zette de airconditioner en reed naar een plaatselijke attractie. Toen we terug naar onze kamer, een Vieze muffe geur in de kamer was. We leerden al snel dat de geur was afkomstig van de airconditioning. De
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Antwoord van Raj P, General Manager bij Red Roof Inn Kalamazoo East - Expo Center
Gereageerd op 12 aug. 2017
Dear Guest, Thank you for taking the time to leave feedback on your stay at Red Roof Inn Kalamazoo East. We apologize for the cleanliness of your room, and want you to know that we are working very hard at correcting this. We have started sending our comforters out for dry cleaning versus washing them here at our property as we did not have all the tools needed to properly treat stains. We also have deep cleaners working on the rooms to correct anything that may have gotten behind in the rooms. We are so sorry that this was not done before your stay, and wanted you to know that it is reviews like yours that tells us how we are doing and where we need to improve and we greatly appreciate this. We do hope in the future if you need to stop over in Kalamazoo for any reason that you may stay with us again. Sincerely, Amish P Guest Relations Manager Red Roof Inn - Kalamazoo East
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Eerste indruk was dat het geen slechte plek. Alle overdag mensen aan de receptie waren erg aardig en behulpzaam. Ze zijn de enige reden waarom ik ben geeft twee sterren in plaats van 1 . Echter, late night bureau vrouw was lui en onbeschoft. Het Huishouden werd uitgeschonken
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Antwoord van Raj P, Public Relations Manager bij Red Roof Inn Kalamazoo East - Expo Center
Gereageerd op 12 aug. 2017
Thank you for taking the time to leave feedback on your most recent stay with Red Roof Inn Kalamazoo East. We are sorry to hear that your stay was not one to remember as it is our goal for every guest to depart with nothing but good memories of their stay. I have spoken with our staff about the issues you experienced during you stay to insure these issues don't happen again in the future. I do want to let you know that at any point and time during your stay at Red Roof Inn you experience issues with your room there is someone happy and willing to help you with those issues at our front desk 24/7. We do hope you may give us a chance in the future to change your opinion of us if your travels bring you back to the Kalamazoo area. Sincerely, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East Delete Response
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Iemand moet op en maak het schoon. . . . . . Als ik had geweten wat ik weet nu zouden we hebben ergens anders heen gingen. Sprei was gescheurd. Wc-bril los. . . . . Ik was bang om te lopen op blote voeten op de vloer. Blij dat ik had slippers. . .
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Antwoord van Naomi L, Guest Relations Manager bij Red Roof Inn Kalamazoo East - Expo Center
Gereageerd op 17 mei 2017
Dear Theresa C, We want to thank you for your business and taking the time to leave feedback on your most recent stay with us at Red Roof Inn Kalamazoo East. We send our sincerest apologies for the experience that you had with us and want to let you know that we take reports of this nature very seriously. We have issued a check for the full amount of your stay for the experience you have had with us and want to let you know that we can not apologize enough for this incident. We have a very strict protocol in place for issues such as this and have taken care of this matter quickly and thoroughly as we do not want another guest to have this experience during their stay. We also want you to know that we appreciate you bringing the condition of your room to our attention, we have not only met with our housekeeping team to correct these cleaning issues, but we have also brought extra help in specifically to help deep clean the rooms and fix these cleaning issues, we also have increased the number of room inspections and the extent of the inspection to help prevent things being missed in the room during cleaning after each stay. We do hope that you may give us a chance in the future to show you the changes we have made and how serious we take our guests review and correct the issues reported right away. Sincerely, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East
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Niet overy pluche, maar het was geschikt. Kreeg de indruk dat dit was een oudere en ruiger gedeelte van de stad. Kamer niet luxueus, maar het was schoon. Hoopte voor twee queensize, maar ze hadden geen dat zou comfortabeler. Leslie bij receptie (nachtdienst) was uitstekend!
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Antwoord van Naomi L, Guest Relations Manager bij Red Roof Inn Kalamazoo East - Expo Center
Gereageerd op 4 apr. 2017
Dear Jerry R, Thank you so much for taking the time to leave feedback on your stay with us at Red Roof Inn Kalamazoo East. We will definitely tell Leslie how much you appreciated her help during your check-in with us. We are so sorry to read that we did not have the room available that you wanted, and do hope that this will not discourage you from staying with us in the future. Please feel free the next time you have to travel to the Kalamazoo area to call us and find out what we have available at the time of your travels. Sincerely, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East
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Foto ingezonden door managementRed Roof Inn Kalamazoo East - Expo Center
ADA Superior King
Nice desk area
Comfortable king bed
Mini fridge and microwave with flat screen TV
Bathroom
VorigeVolgende
12345610
Do you have a pool?
Sorry!!! we have no pool at this location
1 stem
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Is there any charge for pets?
No charge, but do you like fleas? Cause there are plenty of those in the room - no extra charge either!
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VorigeVolgende
11
PRIJSKLASSE
US$ 52 - US$ 87 (Op basis van de gemiddelde tarieven voor een standaardkamer)
OOK BEKEND ALS
red roof inn kalamazookalamazoo red roof inn
LOCATIE
Verenigde StatenMichiganKalamazoo
AANTAL KAMERS
74
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