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Location is very good, in an area with lots of places to eat and shop including Beverly Center. The hotel was recently furbished. Our room was only average and was somewhat noisy. Room and parking were overpriced.
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Beoordeling verzameld in samenwerking met dit hotel
Datum van verblijf: mei 2023
Prijs/kwaliteit
Kamers
Locatie
Hygiëne
Service
Slaapkwaliteit
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
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Antwoord van Wolfgang Jonas, General Manager bij Palihouse West Hollywood
Gereageerd 2 dagen geleden
Hello Mike, Thank you for staying at the Palihouse West Hollywood during your visit to Southern California. We appreciate you taking the time to provide us with your feedback. It allows us the opportunity to improve and makes us better. We look forward to seeing you again soon! Cheers!
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
KeepMoving5 heeft een beoordeling geschreven mei 2023
We had a terrific stay at Palihouse West Hollywood. It is a wonderful boutique hotel that is centrally located to many restaurants and shopping. The food was consistently delicious. In addition, the hotel has a fantastic happy hour and many small and comfortable lounge areas to enjoy the property. The pool area is small, but a quiet and a nice place to unwind and relax. Most importantly, the service is top notch. Everyone with whom we interacted was friendly, knowledgeable, and helpful. We would like to highlight the excellent service of Cait at the front desk who took care of any of our needs and questions. In addition, Elliott, a server in the restaurant, is so professional, friendly, and he enhanced our stay. We also thank Chris, a server for his excellent service throughout our visit. Importantly, the manager, Wolfgang, engaged with guests and competently oversaw the entire staff and operations. He did a great job ensuring that the hotel functioned smoothly, and it was clear that he emphasized a “service first approach”. It was a wonderful stay, and we look forward to returning. If we had one suggestion, it would be to replace and update the room windows as street noise can be heard. …
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Datum van verblijf: mei 2023
Prijs/kwaliteit
Locatie
Service
Reistype: Bezocht met een partner
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
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Antwoord van Wolfgang Jonas, General Manager bij Palihouse West Hollywood
Gereageerd 2 dagen geleden
Hello Guest! Thank you for staying at the Palihouse West Hollywood during your visit to Southern California. We appreciate you taking the time to provide us with your feedback. It allows us the opportunity to improve and makes us better. I will make sure to share your comments with my colleagues, especially Elliott, Chris and Cait. We look forward to seeing you again soon! Cheers!
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
Jessica A heeft een beoordeling geschreven mei 2023
This hotel was to die for, wonderful service, beautiful hotel all around. We adore all the foliage and beautiful sitting areas,it’s nice to find a quiet peaceful environment in such a busy city, Our server was faith and the bartender was Michael they were on top of everything amazing, friendly, and full of life! Can’t wait to come back!!!!
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Datum van verblijf: mei 2023Reistype: Bezocht met een partner
Kamertip:Parking is expensive!!
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Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
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Antwoord van Wolfgang Jonas, General Manager bij Palihouse West Hollywood
Gereageerd 1 week geleden
Hello Jessica, Thank you for staying at the Palihouse West Hollywood during your visit to Southern California. We appreciate you taking the time to provide us with your wonderful feedback of your stay. I'm happy to share it with my colleagues, especially Faith and Michael at the Cafe. We look forward to seeing you again soon! Cheers!
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
Charles R heeft een beoordeling geschreven mei 2023
Where to start with the atrocious service at this hotel? Well, I'll start with the positives: Gorgeous design throughout the rooms and common spaces, great toiletries, thoughtful mini-bar stock and just all-around incredibly lovely aesthetics. The cons: First day there I tried calling the front desk to ask about pairing my iPhone with the Samsung TV (which I've done a zillion times on other Samsung TVs). This feature was also prominently advertised on the actual in-room TV. I dialed all available hotel service numbers several times over the course of an hour to no avail. NO ONE WOULD ANSWER. I finally just gave up on the idea of using the television on this trip. The TV only has cable –no standard streaming services available as with every other hotel in 2023. While I'm on the subject of tech, let me point out that even though this hotel opened only a few months prior (after an extensive renovation) there are ZERO USB PORTS in the room. Just your old-fashioned two-prong outlets. In our room, the outlets were so far from the bed and chairs that we didn't have cords long enough to charge our phones. Listen, I'm kind of an old fashioned type who's not super "plugged-in" while on vacation, but y'all, it's 2023! No USB ports in the room???!!! This is all rather odd given that this is a super hipster hotel which will surely draw in the insta/influencer crowd eager to upload their selfies and vlog posts on a regular basis. Again, no USB ports?! Bad design choice, folks. Anyway, aside from their tech blunders, the real issue with this hotel is their thoughtless, lazy and downright rude staff. Basically every single day there was something amiss from housekeeping (no towels one day, no tissue the next, never replenishing soaps, lotions etc. (which were all running low upon our arrival). These are standard amenities/services you expect from even the cheapest hotels, but it was like pulling teeth to get the staff to address any of these issues. So many unanswered calls! I don't know if they're understaffed or what, but they basically refused to ever answer the phone and I had to go down to reception each and every time to ask for glasses, towels, tissue etc., etc. Each time I did I was met with as close to an eye roll as possible and NEVER an apology. I also got the "Uh...yeah they'll be right up" several times and nobody ever came. Again, no apologies. BUT! I'm sure I'm about to get one of those bot-generated "We're so sorry to hear about your experience. We assure you that this is not the usual..." responses. LOL. The worst. Key takeaway: Don't stay here unless you only care about looks.…
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Datum van verblijf: mei 2023
Prijs/kwaliteit
Locatie
Service
Reistype: Bezocht met een partner
Kamertip:Bring LONG phone charging cords and the plugs as they don't have any USB ports in the rooms.
Bekijk meer kamertips
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
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Antwoord van Wolfgang Jonas, General Manager bij Palihouse West Hollywood
Gereageerd 1 week geleden
Hello Charles, Thank you for staying at the Palihouse West Hollywood during your visit to Southern California. I'm sorry to hear we did not meet your expectations. There is no excuse to how you were treated by my colleagues when voicing your concerns. I'm truly sorry. I'm happy to get on a phone call with you to listen to your concerns. At your convenience, please email me at wolfgang@palihousewh.com Thanks, Wolfgang
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.
tropicalkiwi heeft een beoordeling geschreven apr. 2023
Los Angeles, Californië231 bijdragen194 nuttige stemmen
This might just be our favorite central LA option and we'd definitely return. Location is great for WeHo, Beverly surrounds. The interior is imaginatively designed and decorated with multiple cosy spaces to relax. The room was spacious and comfortable, nice pillows and bedding. The bathroom was perfect, plenty of room for couples to share. There is a pool. It won't take your breath away but we appreciated the efforts to make a small space work. The restaurant was pretty disappointing, food and service. During our stay, the entrance was under some upgrade/construction, but valet worked as usual. On a Sunday morning, we had hoped to get a noon checkout but it was not available, which always takes the shine off a one-night city stay. If not for that, this is a 5-star review.
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Datum van verblijf: april 2023
Prijs/kwaliteit
Locatie
Service
Reistype: Bezocht met een partner
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
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Antwoord van Wolfgang Jonas, General Manager bij Palihouse West Hollywood
Gereageerd 4 weken geleden
Dear Guest, Thank you for staying at the Palyhouse West Hollywood during your visit to Los Angeles! We appreciate you taking the time to provide us with your feedback. I'm sorry to hear we did not meet your expectations with our food and service. It's not a representation of our culinary team. I will share your comments with my colleagues. I hope to have the opportunity to see you again soon! Cheers!
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Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.