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Gasten1 kamer, 2 volwassenen, 0 kinderen
Reiziger (518)
Kamer en suite (101)
Dineren (28)
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Mluwati Concession, Nationaal Park Kruger 1350 Zuid-Afrika
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Arathusa Safari Lodge Airport19 km
Ngala Airfield39 km
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Bij aankomst opgevangen met een heerlijk drankje , wat een prachtige locatie alle mensen heel aardig en behulpzaam . Over het eten in 1 woord perfect wat een geweldige kok . De safari's waren heel goed verzorgd koffie in de ochtend en een borrel in de middag , alles keurig
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Antwoord van inkbos737, Public Relations Manager bij Hamiltons Tented Camp
Gereageerd op 22 okt. 2018
Dear 28jako - Thank you for your very warm and positive review of your stay at Hamiltons Tented Camp. We're very happy to hear how much you enjoyed your time with us, and we're honoured that you would recommend Hamiltons to future travellers - thank you!
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De lodge is prachtig, je verblijft in zeer luxe tenten midden in de natuur aan een rivier. Helaas stond deze in oktober droog. Eten was uitstekend, personeel zeer aardig. Rangers zeer bekwaam, maar onze gids overspeelde wel zijn hand. Zeker gaan jullie de katten zien, ik vind ze
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Antwoord van inkbos737, Public Relations Manager bij Hamiltons Tented Camp
Gereageerd op 9 okt. 2016
Dear Loes G - Thank you for taking the time to post your detailed review of Hamiltons Tented Camp. We're happy to hear that you enjoyed your stay but we're disappointed to learn that in some important aspects our service was not as good as it should have been. In particular, we'd like to apologise for the confusion over your booking from our side.
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Zijn drie dagen bij Hamiltons geweest. Prachtige lodge, in the middle of nowhere. Door de ligging aan een droog gevallen rivier waar nog een paar plekjes met water zijn, is het er druk met dieren. We maakten foto's vanuit onze kamer waar drie van de big five tegelijk op staan.
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Antwoord van inkbos, Public Relations Manager bij Hamiltons Tented Camp
Gereageerd op 24 jan. 2016
Dear Hans v - Thank you for posting your review of your stay at Hamiltons Tented Camp. We're delighted to hear how much you enjoyed your stay and we very much hope to have the chance to welcome you back in the future.
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Recent 4 nachten verbleven met volwassen kinderen. Alleen maar positieve ervaringen, Goed eten, spannende game drives en vriendelijke medewerkers. De Lodge is prachtig gelegen aan een (drooggevallen) rivierbeddding die een sterke aantrekkingskracht op grote groepen olifanten
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Antwoord van inkbos, Public Relations Manager bij Hamiltons Tented Camp
Gereageerd op 14 dec. 2015
Dear Peter B - Thank you for sharing your recent Hamiltons Tented Safari Camp experience. We're delighted to hear how much you and your family enjoyed your stay and we hope to have the chance to welcome you again in the future.
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Heel mooie en sfeervolle ingerichte tent met alle luxe voorzien. Vriendelijk en behulpzaam personeel. Mooie ligging midden tussen het "wild" van Zuid Afrika. De olifanten zie je vanaf je terras. De jeepsafari's zijn de moeite waard.
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Beoordeling verzameld in samenwerking met dit hotel
Antwoord van inkbos, Public Relations Manager bij Hamiltons Tented Camp
Gereageerd op 3 sep. 2015
Dear 286guestv - Thank you for posting your review of your stay at Hamiltons. It's great to hear that you enjoyed your time in "wild" South Africa, and watching elephants from your terrace.
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Hi - Marcelle (and other potential bookers and most importantly the attention of hotel management)- Thanks for alerting that you too have experienced this. I have been contacted by the hotel today- 2 months(!!!) after my reservation was confirmed and paid for. If there is a problem with a booking you do not leave it 2 months after booking to raise it when all the other arrangements ie flights from the UK and all the other hotels and flights in an itinerary have been made for a group of people. For two months they have had my payment in full. If you value your reputation as a high quality 5 star experience you should value your guests and honour reservations especially after so much time has elapsed. It does ask questions regarding internal organisation and staff if an error that has these implications is not picked up but also that the hotel then makes it the guests problem rather than resolving it with the booking system provider and their internal personnel and management. The hotel management needs to address it with the third party, resolve any error for compensation, not the guest. If you go into a store and buy a TV on offer you dont then have the store phone you two months later and ask you for more money or they take the TV back and think thats acceptable. Just not a 5 star approach - considering they have caused the problem, not managed it and then are parking a much bigger problem at the guests door and not taking responsibility for it. I think they would do well to think of the worth of their reputation (as otherwise they will get a number of similar reviews) and concentrate on making sure this does not happen again and that they have the right management in place to pick up a problem quicker than two months later. Hotel booking should be in real time and if payment is received you have made a contract with them that they have responsibility to honour. I am a seasoned traveller and have stayed at many 5 star and boutique properties so I know what I am looking for. In this case I spent many hours searching and comparing lodges, reviews and prices to book this. Now two months later there isn't the same availability and as an organiser of a group celebrating a big birthday (ie a special trip) I will now have to go back and do this all over again when prices have increased and our arrangements aren't amendable as we have a whole itinerary -including internal flights specific to this stay. The impact is significant. This issue should not be addressed by reservations staff this needs to be addressed by the Hotel management. I have not posted a similar review yet as I hoping that this will be resolved satisfactorily once feedback has been received and the matter has been escalated appropriately. Basically I feel dumped on by THEIR problem, If you advertise being 5 star then that has to be reflected throughout, earned and delivered.
Good Afternoon, I believe that our team have been dealing with the system problem that has resulted in your frustrating experience. Please accept our deepest apologies and assurance that we will endeavor to ensure an acceptable resolution is found. Kindest Regards Hamiltons Management
0 stemmen
Hi - Marcelle (and other potential bookers and most importantly the attention of hotel management)- I too have been contacted by the hotel today- 2 months(!!!) after my reservation was confirmed and paid for. If there is a problem with a reservation you do not leave it 2 months after booking to raise it when all the other arrangements ie flights from the UK and all the other hotels and flights in an itinerary have been made for a group of people. Two months they have had my payment in full. If you value your reputation as a high quality 5 star experience you should value your guests and honour bookings especially given so much time has elapsed. It does ask questions regarding internal organisation if an error that has these implications is not picked up but also that the hotel then makes it the guests problem rather than resolving it with the booking system provider and their internal personnel and management. If a third party has made an error with their listing it is their responsibility to follow that up and be compensated. If you go into a store and buy a TV on offer you don't then have the store phone you two months later and ask you for more money or they take the TV back and think thats acceptable. Just not a 5 star approach - considering they have caused the problem, not managed it and then are parking a much bigger problem at the guests door and not take responsibility for it. I think they would do well to think of the worth of their reputation as otherwise they will get a number of similar reviews rather than making sure this does not happen again and making sure they have the right management in place to pick up a problem quicker than two months later, Hotel booking should be in real time and if payment is received you have made a contract with them that they have responsibility to honour. I am a seasoned traveller and have stayed at many 5 star and boutique properties so I know what I am looking for. In this case I spent many hours searching and comparing lodges and prices to book this. Two months later there isn't the same availability and as an organiser of a group celebrating a big birthday (ie a special trip) I now have to spend more time doing this again when prices will have increased and our arrangements aren't amendable as we have a whole itinerary -including internal flights specific to this stay. This should not be addressed by reservations staff this needs to be escalated and addressed by the Hotel management. Basically I feel dumped on by THEIR problem, If you advertise being 5 star then that has to be earned and delivered.
Hi robalveston - Thanks for your question: the simple answer is that nobody in KNP is allowed to use completely open vehicles as this is against the National Park rules and regulations. Private reserves outside the KNP are allowed to do this because they have different rules guiding them. Hope this helps!
1 stem
Hi Marcelle P - Thanks for your question and your interest in visiting Hamiltons Tented Camp. We offer transfers between our lodges and the airports, either Skukuza or Hoedspruit. If you want a transfer to one of the private lodges in the Sabi Sands, we can arrange this for you as an outsourced transfer. There will however be a charge for this transfer. If you would like us to arrange this transfer for you, you need only send us an email and we will quote and book this on your behalf. In some instances, most of the Sabi Sand lodges themselves collect guests from Skukuza airport on a daily basis. In that case, we recommend that you liaise directly with the Sabi Sand lodge and request a pick up from Skukuza airport. We hope this helps and we look forward to your visit!
0 stemmen
Hi dancestar33 - Thanks for your message - All gratuities are greatly appreciated by staff and we have a simple structure for guests to leave a tip. General staff have a tip box which is pooled together and split among all the general staff, except guides. Guides have their own tip box and guests are encouraged to tip them directly or leave an envelope with the guide’s name in the tip box. Although tipping is always welcome, it is no way compulsory and is entirely at the guest’s discretion. Camp managers will advise guests at the lodge about how and where to leave tips.
1 stem
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PRIJSKLASSE
US$ 838 - US$ 1.343 (Op basis van de gemiddelde tarieven voor een standaardkamer)
OOK BEKEND ALS
hamiltons tented safari camp hotel kruger national park
LOCATIE
Zuid-AfrikaNationaal Park Kruger
AANTAL KAMERS
6
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