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Staybridge Suites Ann Arbor - Univ of Michigan

Kamer en suite (10)
Dineren (6)
Zwembad en strand (4)
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Deze beoordelingen zijn machinevertalingen vanuit het Engels. Machinevertalingen weergeven?
Ik klaar met een week verblijf in Ann Arbor voor werk en was enthousiast om te verblijven in deze accommodatie. Er zijn veel pluspunten in dit pand, evenals vele zorgen die alleen als vergroten niet snel behandeld. De goed - mooi nieuw pand - geweldig patio - rustig hotel -
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Antwoord van Joshua R, Manager bij Staybridge Suites Ann Arbor - Univ of Michigan
Gereageerd op 23 jul. 2017
Thank you so much for taking the time to write a review about your stay with us, stevesA4329JV. I am so happy to hear that you found our outdoor patio to be enjoyable. It is definitely one of my favorite parts about the hotel, especially when we turn on the fire pit at night time while our guests mingle around it. You did have quite a bit to mention about your stay that you did not enjoy as much. I definitely agree that appearances and professionalism matter at the front desk. There are times at which the front desk agent does have to step away from the front desk to assist a guest, which is why they do place a sign on the front desk to inform others that they will return shortly. I will be sharing these comments with our front desk team during their meeting that I have scheduled coming up. You had also shared quite a bit of feedback in regards to our complimentary breakfast buffet that we do offer our guests. Being a brand new hotel, we are still working out all of the details, especially now that we are much more busy and can analyze the take rate of our foods, we can see what our guests like, what they dislike, and how we can better order to make sure that we maintain appropriate quantities of food items. I'm also going to make sure that we do have extra staff on hand to help handle those busy moments as well. Our pillows do come in two different types: soft and firm. We are more than happy to provide our guests with extra pillows that suit their needs, and our front desk and housekeeping teams are more than happy to help fulfill those requests. Again, I want to assure you that your feedback has not gone unnoticed. I can understand how the finer details can be absolutely frustrating, and I do want to apologize for the lackluster experience that you had. I want to thank you for providing such an honest review with great feedback that can be used to coach our team to provide an excellent experience and a hotel that guests love. Should your travels bring you back to the Ann Arbor area, we hope that you will give us a chance to serve you again and provide you with a much better experience. Sincerely, Joshua Ross Assistant General Manager Staybridge Suites Ann Arbor-Univ of Michigan
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Hier verbleven voor een nacht in een suite. De suite was ruim en een geweldige indeling. Hield van de moderne look. Meisje bij de receptie was aardig. Check - in de kassa was makkelijk. - - - - dingen die aandacht vereisen: Iemand slipt op het huishoudelijk: 1 . Er waren 2
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Antwoord van Joshua R, Manager bij Staybridge Suites Ann Arbor - Univ of Michigan
Gereageerd op 23 jul. 2017
Hikinggussie, thank you so much for taking the time to write such an honest review about your stay with us here at the Staybridge Suites Ann Arbor-Univ of Michigan. While we are delighted to hear that you loved the style and spacious layout of your suite, it definitely looks like we have opportunities for improvement. You had mentioned that there were traces of a previous guest left in your room, that the headboard and lamps had dust, and that your bedding was wrinkled. I can understand how disappointing this is and I do want to offer my warmest apologies that you had this experience. I want to assure you that this is something that is most definitely not up to our standards and we will be addressing this matter with our housekeeping leadership. You had also mentioned a couple of maintenance issues in regard to a loose light bulb as well as a loose robe hook in your bathroom. As you mentioned, we do not always have a maintenance team member on duty, however I am happy to hear that the front desk agent was able to assist you with those matters. I am disappointed to hear that you will not be joining us again. If you ever do change your mind and choose to stay with us, I assure you that we will provide you with a much better experience than the one you described. I do want to thank you for providing us with feedback about your experience so that we can use it to coach our team to provide an excellent experience and a hotel that guests love. Sincerely, Joshua Ross Assistant General Manager Staybridge Suites Ann Arbor-Univ of Michigan
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Verbleven in hotel één nacht. Zeer traag check inn. Toegang geweigerd tot. 3 00. Toen ik Inn was hij op de telefoon voor een lange periode praten met andere klanten. Vergrendel in kamer was defect moest 45 minuten wachten om 1 uur in de ochtend om in de kamer te komen. Master
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Antwoord van Joshua R, Manager bij Staybridge Suites Ann Arbor - Univ of Michigan
Gereageerd op 16 jul. 2017
Marlon, thank you for choosing to stay with us at the Staybridge Suites Ann Arbor-Univ of Michigan and for taking the time to write a review about your stay with us. I'm so sorry to hear that there were a few mishaps during your stay and would love to the opportunity to address a few of those. We understand that it can be very frustrating for our guests when they arrive at the hotel and are unable to check-in. I reviewed your reservation and did not see any notes in the way of special requests for an early check-in. Our team does work very hard to fulfill our guest's special requests, however, special requests are not a guarantee. If we had known you were planning to arrive early, we would have been more than happy to make your room a priority and prepare it for an early arrival. I do want to apologize, again, that your door lock malfunctioned during your stay. I am actually the manager that took care of you and was able to get you into your room. I did look into the matter and my front desk agent did call me to inform me that you were unable to access your room, and at the time of the call, I was approximately 10 minutes away from the hotel. We were able to get you into your room before 12:30 AM, in which I dismantled and fixed your door lock. We did have a discussion about our master keys for the hotel. Our front desk does have a master key, however, it does not have the ability to perform an override on the deadbolt, and with good reason. The deadbolt is designed to not only secure the guest room, but it deactivates the door lock to prevent access with any other keys. We do want our guests to be able to rest and sleep with piece of mind that others cannot access their room in the middle of the night. You did bring up the matter of an emergency situation, in which case we have full faith in our local emergency services that they would be able to gain access to your room, just as they would if you were in your own home. Again, I would like to apologize for the few mishaps that you experienced during your stay with us. We do appreciate the valuable feedback that you have provided so that we can continue to improve our guest's experience and provide the service and a hotel that guests love. We hope that you will consider giving us another chance to provide you with a better experience, should your travels bring you back to the Ann Arbor area. Sincerely, Joshua Ross Assistant General Manager Staybridge Suites Ann Arbor-Univ of Michigan
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Afgezien van een paar kleine " fit en afwerking " items heb ik gemerkt, deze plek is erg mooi. Ik was onder de indruk van de voorzieningen van mijn belangrijkste suite, en kreeg zelfs een heerlijke voicemail van de manager gastvrij me voor mijn zakelijk verblijf. Hoewel ik niet
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Antwoord van Noah M, General Manager bij Staybridge Suites Ann Arbor - Univ of Michigan
Gereageerd op 26 jun. 2017
MinnahPage, This was a fantastic review! We are glad to be the hotel of choice when you come into town. Being a new hotel, getting the word out there is first priority. Also with being a new property, we realize there are little kinks and quirks that need to be worked out and I can assure you we are on are way to be perfect! Look forward to seeing you next time your in A2!!
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Verbleef met het gehele gezin in een paar kamers en iedereen genoot van het verblijf. Het management kreeg hun nieuwe cribs op de baby's - werkte prima. Kamers waren ruim, locatie was handig en personeel hielp wanneer we iets nodig hadden. Het enige minpunt was het ontbijt op
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Antwoord van Joshua R, Manager bij Staybridge Suites Ann Arbor - Univ of Michigan
Gereageerd op 26 mei 2017
Thank you so much for this fantastic review, ronger5! We are so happy to hear that you and your family enjoyed your stay during the University of Michigan Commencement. We definitely love children here at the Staybridge Suites Ann Arbor-Univ of Michigan and are more than happy to provide our complimentary baby cribs for our guests to use. I do appreciate the feedback in regards to our breakfast. Our team finally had a busy weekend and learned how important it is to stay on top of things and to make sure that we are always ready to go for a busy rush. We appreciate your understanding. Again, thank you for staying with us. We hope that you will choose us again should your travels bring you back to the Ann Arbor area. Sincerely, Joshua Ross Assistant General Manager Staybridge Suites Ann Arbor-Univ of Michigan
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Alle foto’sKamer en suiteDinerenZwembad en strand
Foto ingezonden door managementStaybridge Suites Ann Arbor - Univ of Michigan
Guest room
Foto ingezonden door managementStaybridge Suites Ann Arbor - Univ of Michigan
Guest room
Foto ingezonden door managementStaybridge Suites Ann Arbor - Univ of Michigan
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Foto ingezonden door managementStaybridge Suites Ann Arbor - Univ of Michigan
Guest room
Foto ingezonden door managementStaybridge Suites Ann Arbor - Univ of Michigan
Guest room
VorigeVolgende
12
How is the surrounding neighborhood? Are there other hotels near this one?
Nikida, I think the others have pretty much answered the questions for you. I would have to say that the area where we are located, which is a research park, is a bit off of the beaten path with easy access to I-94 and other parts of Ann Arbor. The area is relatively quiet, and there are other hotels and restaurants within a half-mile of the hotel. If you have any other questions, please do not hesitate to give us a call. We would be more than happy to assist you! Joshua Ross Assistant General Manager Staybridge Suites Ann Arbor-Univ of Michigan
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VorigeVolgende
11
PRIJSKLASSE
US$ 100 - US$ 231 (Op basis van de gemiddelde tarieven voor een standaardkamer)
LOCATIE
Verenigde StatenMichiganAnn Harbor
AANTAL KAMERS
130
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