Hi, Neil. What would you like to know about this accommodation?
How much di they rip you off for the Urban facility fee on departure?
I wrote a review two months ago because I was charged an extra £140(tax) for three nights accommodation only. I sent 30 emails to this hotel asking for an explanation and they just totally ignored me. Finally I sent a final email threatening my solicitor and they responded with apologies and an immediate refund blaming an admin error. I have previously given a great review of this hotel and still stand by that review, but this experience from hotel zephyr has unfortunately left a bad taste in the mouth.
Refuse to pay
When you check in, if the hotel front desk clerk refuses to give you your key without paying an additional rate for the night (aka a "resort fee") refuse to pay. If the clerk is confused, ask for a manager. Tell the manager you already paid the published rate for the room and all necessary taxes. Most managers like to keep customers happy so some nice managers might waive the additional room rate / resort fee.
Dispute the charge with your credit card company
If you cannot get your room key without paying an additional rate / fee, just hand over your credit card. After your second room rate / resort fee has posted to your account, call your credit card company and dispute the fee. Your credit card company might ask for documentation. One example would be to send them the hotel's own website advertising free wireless internet. Then show them your bill when they charged you for internet in the name of a resort fee.
Sue in small claims court
If you didn't pay by credit card, you can always sue in your local small claims court. This might seem daunting but small claims court is set up to be extremely easy so that anyone screwed over can bring a claim. You do not need a lawyer in small claims court. If you booked the hotel online sitting in your home, you have jurisdiction in your local small claims court. Go there, ask for some help from the staff in the small claims court office and you can file a suit for your additional room rate / resort fee back. You will likely have to pay a fee which varies in small claims courts across the country but usually ranges from $10 to $40. You can get this fee back with your additional resort fee / additional hotel rate (just ask the court staff to help). Again, no lawyer needed. The hotel will most likely just mail you a check and you will never see small claims court. The big hotel companies are not going to waste their $500 an hour attorneys fighting your $100 (+ court fees) claim.
NOTE: Nothing above is intended to be legal advice. If you want legal advice, talk to a lawyer.
Manaws, what do you mean by offering 'our guests' Only this indicates that you are staff!!!!
I think it was $70 for 3 nights, plus over $500 in medical bills. The place is unsafe and they do not care. RUN!
You lucky people. I was ripped off 45usd per night plus tax for 3 nights. I left at 5 in the morning and I was given a receipt for for the credit card I had left for security and did not look at it as I had no extras to pay for. I even gave this hotel a great review on TripAdvisor but it wasn't until I received my credit card statement that I found out I had paid £140.00 for additional charges. I have sent 16 emails to this hotel asking for an explanation and they just totally ignor me.
I would advise everyone looking to book a stay in this hotel to avoid it and stay at at better hotel at a cheaper overall price. Like most people, I don't like being cheated out of money!!!
$68.87 for three nights. Thank God I didn't stay a week. Rip off merchants
"Hotel Zephyr is offering our guests a wide range of services for an affordable Urban Facility Fee of $20, per night, for each guestroom which includes the following: 5% off Food & Beverage at The Camper in our Yard." I will have the receipt checked. I was not aware of this since I did not make the reservation. Still, I would be more than happy to stay at the Zephyr again. It was an extremely pleasant experience!
Krijg antwoord van medewerkers en voormalige gasten van Hotel Zephyr.
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