This was an incredible experience that far exceeded our expectations! Upon arrival at the store, my husband and I had the opportunity meet Matteo and his mom, who were incredibly welcoming. Matteo then took us to the factory where he gave us a private tour allowing us to see how a piece of pottery is made from start (a clump of clay) to finish (a masterpiece). Then we viewed their sample room where we were blown away at all the beautiful pieces they've made over time. We have a whole new respect for handmade pottery...the work they do is nothing short of amazing! After the tour, we came back to the shop where we met Matteo's dad, the master potter, who helped us both make a piece of pottery. If you are in the Tuscan region, we highly recommend this tour. Having no real-life experience with this ancient artform, we found this to be one of the most fun, informative, and engaging Italy tours we've ever been on - and this was our 4th visit to Italy. We cannot wait to receive our pieces! Thank you, Matteo and family.