Elife Limo
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2.5
41 beoordelingen
Uitstekend
12
Heel goed
0
Voldoende
2
Slecht
1
Vreselijk
26

Ibrokhimjon S
1 bijdrage
feb. 2024 • Alleen
I am the driver of this company and after the trip they make a reason not to pay for driver. I am so upset now. I am driving here and taking care of customers. But the company trying not to pay for drivers. Because of their fault they blamed me and deprived my salary. Trying to reach management they just ignoring me.
Geschreven op 25 februari 2024
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear, I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please kindly contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
Geschreven op 25 februari 2024
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Matt
San Diego, Californië1 bijdrage
nov. 2023 • Gezinnen
This review is about Elife Limo, not the actual service that did their best to accommodate us.

Elife Limo sold us a ride to/from airport to the resort for a “Lincoln Navigator or similar.” It was less than 30 minutes each way and they charged us $375.

A taxi van showed up. It was fine. Clean, nice drivers. But it wasn’t what we were sold.

I spoke to the owner of the company who picked us up. Elife only communicates via Whatapp, and does not pay the service provider anywhere near what we paid. I confirmed a child’s seat twice with Elife, which you can only do via chat, and they assured me it was confirmed. Elife told the service provider we only needed a child seat for the return trip. So we had to wait at the airport 30 minutes while another van brought a child’s seat.

Elife is a scam. do not use them. Work with the resort, or just search a local service provider.
Geschreven op 11 december 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear guest, I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
Geschreven op 14 december 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Michael H
McKinney, TX23 bijdragen
okt. 2023 • Alleen
booked a car for a funeral for $300. Policy is you can cancel in 24 hours. Plans changed and I had a free ride from airport so I cancelled and these bastards charged me anyway. Disputed with my credit card without success. SAVE YOUR MONEY. They are frauds.
Geschreven op 11 december 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear guest, I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
Geschreven op 14 december 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

William F
11 bijdragen
dec. 2023 • Gezinnen
They say they guarantee an English speaking person but mine didn't and had to use a translator app to communicate. When I contacted the Elif limo folks they said they would get someone who did speak English. The driver contacted me about getting a new driver or continuing to use her with the translator. I stayed with the non-English speaking person and communicated VIA text. All in all, provided the service I requested but they are still working out some hiccups I'd say. If I hadn't needed a car seat for the trip, I probably would have used an uber or Lyft instead.
Geschreven op 8 december 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear I apologize for not providing you with an English-speaking driver as per your request. We sincerely apologize for any inconvenience caused and appreciate your honest feedback. We will make the necessary improvements based on the issues you've mentioned. If you have any further questions or concerns, please feel free to contact us for resolution at qa@elifelimo.com.
Geschreven op 10 december 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Gaynor C
Adelaide, Australië1 bijdrage
sep. 2023 • Alleen
Stay Away from them........My son booked his first ever solo trip, booked with this company for pick up Melbourne airport to motel. We advised this company about his flight cancelled & rescheduled 7 hours later. My son, received text message stating the driver was waiting at the front of the airport. I rang the driver explained we gave notice of delayed flight. Driver explained he has a job to do and will wait for 1 hour, I explained again that my son is interstate/home, and that need to reschedule times, then we were advised additional fee for late night. After a few words, the driver said he would return to the airport to pick up when flight has landed, details were provided on change of flight. Once at airport, no driver. My son had to catch another taxi and pay additional $79 on top of the $71 already pre-paid when booking with elife. I rang the driver back and asked why didn't he honor his booking, stated he was only doing his job....yep... sit at the airport waiting for nobody. No refund at all due to their platform...
Geschreven op 15 oktober 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear GaynorC44, We apologize for the inconvenience your son experienced. We'll investigate this issue and work to ensure such situations are avoided in the future. Please contact us on qa@elifelimo.com and we will investigate further. Your feedback is important to us. Thank you..!!
Geschreven op 17 oktober 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Pioneer16032938237
Chuo, Japan1 bijdrage
sep. 2023 • Stellen
DO NOT use this car service. They were not there to pick us up from the airport. They refuse to reimburse us. They are a cowboy outfit.
Geschreven op 5 oktober 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear Customer, We apologize for any inconvenience you experienced. We take your feedback seriously and will investigate this matter further. Please contact us on qa@elifelimo.com and we will investigate further.  Thank you..!!
Geschreven op 9 oktober 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Martin M
North Finchley, UK1 bijdrage
sep. 2023 • Stellen
Excellent Service by Fox Transfers incoming and outgoing Incoming we were contacted by Rafa on Whats App just after landing and given concise instructions for the pick up point. Outgoing we were advised by Rafa that it would be best to leave earlier than planned due to the big convention in town and the road works. Both cars provided were clean and had excellent drivers. Rafa you run an excellent service keep it up, will be in touch whenInext visit San Francisco.
Geschreven op 1 oktober 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear Customer, Thank you for your kind words and positive feedback! We're delighted to hear about your excellent experience with Fox Transfers and our driver Rafa. We'll certainly pass along your appreciation to Rafa. Whenever you're back in San Francisco, we'll be here to provide you with top-notch service. Looking forward to serving you again! Thank you..!!
Geschreven op 2 oktober 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

tedroMelbourne
Safety Beach, Australië75 bijdragen
sep. 2023 • Stellen


This email to Elife says it all!
We are contacting you again to advise of the very poor service. We have received so far with regard to our transfers. The transfers were booked in the name of John Lorenz by Travel. Agent Penny Meallin of Travel manages Australia in all 11 transfers we are booked.
Specifically our concerns are: with one exception, failure to "meet and greet" as requested;
*extreme difficulty in communication with drivers to identify a specific meeting place inbusy airports, train stations or ship ports; *lack of clear advice regarding meeting place; *lack of knowledge on the part of drivers regarding destinations or drop off points; *denial by drivers of knowledge of services for which we have requested, had confirmed and paid for; *most recently, the belligerent response by the driver when challenged as to not providing services required. Further only one Driver has carried out the meet and greet as confirmed and paid for.
This leaves us with real concerns about the viability of subsequent transfers. We are an elderly couple visiting busy cities and paid for and expected, a meet and greet facility. I repeat with one exception. This has not occurred. We want this to work for ourselves, our travel agent and your company. therefore require that you confirm to us immediately that the meet and greet with named with the name board will be provided For remaining transfers specifically the one for Garde de Lyon in Paris booking number 2750594. also that meeting points are clearly advised prior to arrival by the driver. if you are unable or unwilling to do so, this advice is formal notification that we will cancel all remaining transfers, and the requirement that refunds be made to us immediately. in the interests of resolving this situation,

At the time of publishing I still have not received a response.
Geschreven op 30 september 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear Tedro Melbourne, We sincerely apologize for the inconvenience you've faced with our service. We take your feedback seriously, and we're committed to addressing these issues promptly. We'll ensure that meet and greet services are provided as requested, and we'll improve communication with our drivers to make your transfers smoother. Rest assured, we'll investigate and resolve these concerns, starting with your upcoming transfer from Garde de Lyon in Paris (booking number 2750594). If you decide to continue with your remaining transfers, we will do our utmost to make sure they meet your expectations. Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our services. Thank you..!!
Geschreven op 1 oktober 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Filipa S
Coimbra, Portugal5 bijdragen
aug. 2023 • Gezinnen
On the 4th august, we took a transfer from Toronto Airport with the driver Diana with destination to the Seneca Niagara Resort and Casino Hotel, NY, USA.
The driver could barely speak english, tried to take extra money, in cash for the toll, made and received phone calls and texted messages during the driving and stoped in the highway shoulder to smoke a cigarete, everything in a most unprofessional way, to say the least.
When we approached the Niagara Falls, she said she couldn’t drive us to the hotel because it was in the american side and she hadn’t a passport nor a visa.
We and our children had to walk with all the luggage from the boarder to the hotel.
Geschreven op 10 augustus 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear Customer, We sincerely apologize for the disappointing experience you had with our service. Your feedback is crucial to us, I request you to contact me directly in order to solve this issue asap. Please reach out to qa@elifelimo.com. This behavior does not reflect our standards of professionalism and customer service. Please rest assured that appropriate measures will be taken. Thank you for bringing this to our attention. Thank you..!!
Geschreven op 13 augustus 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

ricolyn
Phoenix, Zuid-Afrika3 bijdragen
jul. 2023 • Stellen
Used them while in Durban , South Africa and the service was terrible the vehicle was dirty the driver was overall bad experience
Geschreven op 13 juli 2023
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear customer, We apologize for the terrible experience you had with our service in Durban, South Africa. We regret that the vehicle was not in a clean condition, and we apologize for the subpar service provided by the driver. Your feedback is valuable to us, and we take it seriously. We will investigate the matter thoroughly to address the issues and ensure that necessary improvements are made to prevent similar occurrences in the future. We apologize for any inconvenience caused and appreciate your understanding. Thank you..!!
Geschreven op 19 juli 2023
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

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