Hi Trophy, thank you for your lovely review. Yes, I am very proud of my town and I am inclined to think I am knowledgeable about the area... modest. I note you mentioned art nouveau style, yes some of this present, but mostly Art Deco. I am pleased you modelled Napier against other cities. The main difference would be that we have more Art Deco in a concentrated area than any city on the Planet. Again, I am very pleased you considered the tour as a good overview of the area. As we commence our tours ahead of the other tours on offer on the day, we are able to cover more of the area for a greater overview. Thank you again for your review. Regards, John

Hi Blonde, thank you for your great review. I am sorry to hear that you could not see from your seat. For those reading this, we operate factory Toyota Mini busses (vans). While we have never had a comment before in almost 20 years, I do take your point. The rear seat in any vehicle, is not a visual as the front seat. I must note,. the window (one long window) extends down the whole side of the van and finishes behind the rear seat. Yes, I imagine at any port the queues to get on and off the ship are long and security checks at the port are out of our control. I think you again for taking the time to review. Regards, John

Hi CwlBish, Thank you for your fantastic review. Yes, I am very pleased everything on the day was superb and you all enjoyed the presented tour. Yes, I am passionate about my tours (my business) and I am very pleased to receive comments that support this. I look forward to meeting you again in the future and let me know in advance and I shall take you around some different wineries. Regards and thank you again, John

Hi Loretta. I am sorry to see that you were unhappy. I note on my records that you were on a sightseeing tour, and not a Wine tour as above. I also note there is some confusion around the use of the word refund. I have just pulled up all our emails. This followed your concerns around the shorter shore times. (shore times had been changing). In our email to you on Thursday, December 22, 2022 at 5:48 PM, we wrote (cut and pasted here..)......" If on the day, when you arrive, there is NOT enough time and we cannot complete the tour, a full refund will be issued". We had the time and we presented the tour in its entirety to you. This review is the ONLY correspondence from you since your email accepting the tour on the 24th Dec 2022. Your tour was the 22nd Jan 2023. Again, according to what I have found in my emails, I have NOT heard from you nor had any requests at all for a refund from you. I am disappointed that you did not contact us at all to discuss this matter. - John

Hi Richard, Thank you for your great review. Yes, we visit great wineries. It is interesting with your winery comments.. and yes, everyone's taste is different, the Church Rd winery is a much, much more awarded winery of the 2. Some days the comments are either way. Wine is a very interesting experience. Again, I thank you for your review. - John

Hi MtSiVie, thank you for taking the time to write a fantastic review. Yes, we advertise 4.00 hours and if our clients are willing, we will add to this, after all, you have come a long way to see our lovely city. Yes, on any day in any city, parking in busy city streets is not always possible, as you know, we do our very best. Thank you again for writing a review, they are always welcomed. - John

Hi Pepper, Thank you for your fantastic review. Yes, the shore excursion is the most popular on any ship day. It is one of those tours that we have used for as long as the ships have been arriving here and will not change it as it is so, so very popular. Thanks again for your review. - John

Hi JessHo... Thank you for your fantastic review. Yes, Tere is a fantastic guide, full of enthusiasm and knowledge. The stops as you mentioned are all very different and I would say "the pick of the local bunch". To explain the Gin stop to readers, you are each given 3 different glass full of Gins to try on the day. These are chosen from their range of about 200 Gins.. ? Wow.... Thank you again. - John