Good day, Thank you very much for providing a five-star review of your boating holiday in Flanders. We are sorry that we are only getting responding now, but we do appreciate you taking the time to let us know about your great experience. We are glad to hear that your Elegance boat was comfortable and well-equipped for your group and that you received excellent customer service from our team in Nieuwpoort. Thank you so much for your recommendation of our Nieuwpoort Base and the training you received as the best for first time boaters. We look forward to welcoming you back on board in the near future! Best Wishes, Le Boat Team

Good Day, First of all, we apologize for only responding now to your five-star review of your boating vacation in Flanders and to let you know that we do very much appreciate your detailed review of the wonderful trip you experienced in Belgium. We are also happy to hear that you received excellent customer service from our team members in Nieuwpoort and that your boat was well-equipped with everything your needed and your bikes were in excellent condition. Thank you for your feedback about the microwave latch, however, we are glad to hear it was fixed in a timely manner. I will make sure to pass this great feedback onto the Team in Nieuwpoort! We hope to welcome you back on board again soon! Best Wishes, Le Boat Team

Bonjour, Merci pour vos commentaires suite à votre croisière en Belgique. Nous vous remercions de nous avoir fait part de vos ressentis et expérience, et prenons bien note afin d'améliorer la qualité de nos services. Nous serons ravis de vous accueillir à nouveau pour de prochaines vacances en bateau ! L'équipe Le Boat

Hi Patatissim, Thank you for the positive feedback. It's great to hear that you had a fabulous holiday and that you were well looked after by our teams. We hope that we can welcome you on board again soon. All the best, The Le Boat Team

Dear RickAMD We appreciate you sharing your comments with us and offer our apologies for your disappointment regarding the change of boat. Unfortunately, the Vision boat you had booked was unavailable due to operational constraints and the only available alternative, taking into account the high season and size of your party, was a Classique boat. Although a very reliable and fully functional boat, the Classique is indeed of a lesser category than our Vision range boats and I understand that the price difference between the two boats was refunded to you at the start of your cruise. I would also like to confirm that our Classique boats are still part of our fleet and featured in our brochure and on our website. With regards to the speed of the boat, 4 knots (7km/h) is the speed at which boats are allowed to cruise on most inland waterways. Generally, we ask our customers to respect the ‘No Wake’ rule which means that a boat must travel slow enough that it doesn’t produce a swell large enough to threaten others in the area, including other boaters, swimmers, fishermen, etc. Thank you once again for being so accommodating regarding the change to your cruise. It is our desire to restore your faith in Le Boat and we would welcome the opportunity to have you back to demonstrate an improved experience to you and your party. Best regards

Dear Rik T Thank you for choosing Le Boat and for recommending us. We are delighted you enjoyed your cruise with us. That being said, we are sorry for your disappointment with the BBQ and the fridge door. We have shared your feedback with our base staff to ensure these issues are resolved. We appreciate you sharing how much you enjoyed your cruise, and we look forward to your next visit. Best regards