Nautilus Liveaboards
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Ensenada, Mexico
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2022

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Katie K
7 bijdragen
aug. 2022 • Vrienden
Do not book with this company! They have had our money since 2021 and our trip supposed to be at the beginning of November 2022 yet they just canceled the excursion August 30 2022 (too late to book anything). They offered to book us with a different type of trip but we just want our money back and to go with a different company, yet Nautilus is refusing to give us a refund. There are 10 of us that were supposed to go and they were very rude and did not try to work with us at all! We cannot book until 2024 and at this point we don’t even want to go with this company as there have been numerous breached cages including one that lead to a decapitated shark which is why our trip got canceled pending Investigation from the government. I do not trust this company to have my safety or the safety of the sharks as top priority so I would rather get my deposit and book with a different company! Be warned this company does not seem to be a good business.
Geschreven op 26 september 2022
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Hi Katie, Please note the closure of the park is not related with us in any way. The sharks & guest safety is our top priority and it has ever been. We take our responsibilities very seriously and over the last years, we have never stopped striving for continuous improvement. We are sorry about the parks closure, as per our terms & conditions, we are offering full credit towards a future trip or the option of going on a different trip at a discounted price AND getting a discount on a future Guadalupe trip.
Geschreven op 27 september 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Nathan
1 bijdrage
sep. 2022 • Alleen
I booked a trip to dive with the great white sharks ….I have had very poor communication with this company and a very impolite conversation with one of the employees and given two weeks notice after paying thousands of dollars to use this company and then had to call several times to get a answer as to what was happening I find it very unprofessional for a business to charge people thousands of dollars and then say you can have a refund and told the trip will go ahead next year ….surely on a professional level of correct business you would have all the issues preventing the company from letting this trip go ahead before you take money from your trusting customers

And as a customer I shouldn’t have to correct a supposedly reputable company how to treat its customers with the correct handling.

I also emailed the owner several weeks ago and left a message on the Instagram page with no acknowledgement.

And it’s not left me with much confidence in wanting to use this company.
Geschreven op 13 september 2022
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Hi Nathan, We understand your disappointment. Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. Kindly,
Geschreven op 22 september 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

scubadb2017
Goodrich, MI2 bijdragen
aug. 2022
The crew, the Nautilus Explorer and food were all fabulous. The dives were relaxing and we got to mix in kayaking and a beach visit. The scenery was beautiful. We saw a lot of marine life (turtles, eels, beautiful fish, octopuses) and had multiple opportunities to dive with sea lions. We also went on two ship wreck dives and two night dives. Though I was hoping to snorkel/dive with orcas, sharks and mobulas, we did not have that luck. We did see some rays, we tracked a whale and dolphins and the trip did not at all disappoint. I hope to return with Nautilus some day.
Geschreven op 6 september 2022
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear guest, Thank you for the kind review. We're pleased you enjoyed your experience and hope to see you again soon! Kindly,
Geschreven op 13 september 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

C S
Chandler, AZ30 bijdragen
jun. 2022
My Guadalupe Island trip got cancelled by them, they refuse a refund.

BEWARE. Shady AF operation. Not communicative during this process.
Geschreven op 16 juni 2022
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Hi Corey Schimmel, I have explained the situation as clearly as I can. We have not cancelled any Guadalupe great white shark trips. We are ready, willing, prepared and good to go unless an action by the government of Mexico prevents us from sailing. We are advising guests that we are worried that the park won't open on schedule and providing an alternative trip in the sea of cortez or to move the trip for next year for those who want. Be advised that I stand 100% behind our team in operations. Screaming or threatening our staff on the phone and now online is not ok and may result in you being denied boarding.
Geschreven op 17 juni 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Pearl K
Oakland, Californië1 bijdrage
mei 2022
Just returned home from an absolutely awesome trip to swim with Orcas and Mobulas in the Sea of Cortez with Nautilus Dive Adventures! Our first day, we encountered 9 Orca whales, some of whom wanted to surf on the wake of our little dive boat -- what a thrill! I had the good fortune, after a number of attempts, to swim in front of a huge orca whale whose dorsal fin, everyone agreed, was at least 6 feet tall. We also had many days when we swam with mobulas, once floating for almost an hour while they remained a couple of feet below us.

The Lady Gallant crew was amazing, particularly our dive guide and photographer, David, from Barcelona and Sylvia, our cabin stewardess and dining room “director”. Even though my husband and I were not among the strong swimmers on this trip, it didn’t matter that much. David made sure that those of us who had not yet had the chance to swim with these beautiful creatures, got the chance to enter the water first, He would also grab our hand and pull us towards them when we couldn’t catch up to them. We could not have had such extraordinary encounters without David’s help!

It was good to do this trip on the Lady Gallant, which, while she was a small ship, her size made it possible to develop a wonderful sense of community and shared purpose among guests and crew. Fantastic trip!

Geschreven op 22 mei 2022
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear Pearl, We are so glad to hear you enjoyed the trip and had the chance to experience such incredible encounters! And you're right, David and Sylvia always goabove and beyond. We look forward to welcoming you back! Kindly,
Geschreven op 23 mei 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Jacob B
Boston, MA157 bijdragen
feb. 2022
Fantastic trip aboard the Explorer w/ Nautilus Expeditions! The crew went above and beyond to ensure a pleasant, comfortable trip, and we got super lucky w/ the wildlife we encountered in the water -- mantas, sharks, dolphins, and even a few humpback whales! Would highly recommend this outfit for diving at Socorro Island.
Geschreven op 20 februari 2022
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Thank you for sharing your experience Jacob! Hope you can join us again in the near future!
Geschreven op 30 maart 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

JEK
3 bijdragen
dec. 2021
Our Dive Trip was Dec 13-21 aboard the Undersea Hunter. This was our second time to the Socorro Islands, First being with a different live aboard. The crew was very nice, helpful, and competent in their duties.
 I worked for about 8 years in the industry, and have 34 years diving experience. I feel there is a lack of communication between the main office staff, the dive shop Seecreatures, and the boat crew. Items that were stated on the pre-trip brochure were either outdated, or changed, but not all employees knew about that, nor did we. If you make changes, make sure the paying guests, website, & all employees are up to date.
The food overall I would say was average to good. Some nights dinners were better than others. Fish was excellent, but the fries that were served with the burgers were inedible. Breakfast was usual stuff, Good fruit. Good lunches.
Boat had some Generator issues on the first day, which meant for several hours no running water, toilets, lights, or AC. They were running a few things off the backup generator. Glad Omar was able to repair it. The Salon area and our cabin ( #2) was warm the entire week, AC never worked well until the last night, but then it went off again in the middle of the night. Made it very hard to sleep all week. Never got more than 4 hrs in any night because of this. I mentioned it to the Captain, but he didn’t seem to have anything to offer. Some other cabins seemed to have good A/C, so maybe there is a problem in the system?
Quoted from page 4 of our pre-trip booklet -- " We will have other stuff going on to keep you as busy as you like with kayaks and paddle boards, shoreline tours, humpback whale watching (January to April), manta ID in the late afternoon and after-dinner presentations. " There were no kayaks or paddle boards on board to use. And no shoreline tours (understandable in Socorro-but shouldn’t be in the brochure).
Communications between all about PCR test times was different depending on who you spoke with. Pre-trip Know before you go stated " We ask that you please be at the dive centre by 4pm for the pre- boarding health check", but shop staff stated to come between 4-6 for the health check. This affected our activities we had scheduled ( we arranged to be back before 4pm-based on the brochure ) and we could have planned to come back at a later time.
Lastly, Mexico has a high park fee for Socorro, ( $375 ) . When we booked our trip in June, Nautilus stated in their "know before you go" brochure that a credit towards any of the following (quoted below) would be honored. I was also told this two different times over the phone, when I called as we got closer to departure time.
“Nitrox, Rentals, Courses , Onboard Satellite Phone Calls
Future Credit Towards a Nautilus or Baja Expeditions Trip. Also available at SeeCreatures dive shop up until the ship sails, Mares dive gear, Nautilus Life line, & gift shop purchases.”

Unfortunately upon arrival at the Seecreatures dive shop in Cabo, none of the employees would honor this. They stated that Nautilus was no longer allowing use of the credit towards gear or shop purchases. I was hoping to use this towards gear and a future trip. Never did I receive a phone call or email about these changes. I had purchased this trip back in June '21 with the knowledge of being able to use these credits. When I got back home I emailed the owner about this. I feel it took some pushing, but the Nautilus Staff did state they would honor the credit towards future trips. I do hope to book another trip and hopefully things will go a little smoother.
Geschreven op 8 januari 2022
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Dear Jon, Thank you for your feedback and we are glad you hear your experience was mostly positive. Please keep in mind that we are the only dive operation in the world that put in any kind of redemption program when a national authority unilaterally introduced new and very expensive park fees. That should speak to our operation. We look forward to welcoming you back onboard again soon!
Geschreven op 2 juni 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Meander680149
5 bijdragen
nov. 2021
Just completed a shark diving trip at Guadalupe on the Undersea Hunter. There are never any guarantees with wildlife trips, but on this junket we saw more sharks than we could shake a (GoPro) stick at. The fish were everything I expected, but I have to say the crew and boat actually exceeded all my expectations. The boat was comfortable, with plenty of room for gear, numerous charging stations, a hot tub, an observation deck, etc. The cages were sturdy and I felt very safe. The crew worked tirelessly to keep the sharks circling our cages, get our gear in order, and ensure we were all having a great experience. The crew worked just as hard behind the scenes keeping our rooms spotless, preparing incredible meals/snacks/cocktail hours, and doing all the little things to ensure a first-rate experience. Literally every crew member--from the captain on down-- would ask if I needed anything or if there was anything they could do to enhance my trip. Throughout the journey they were polite, professional, and good-humored. Also, it must be said the food was DELICIOUS. Steak, salmon, cheesecake, gourmet pizzas--heck, even the salads were impressive. I don't know if every Nautilus boat is as well-appointed or every crew as incredible as this one, but they were both first-rate. Highly recommend this trip and this group.
Geschreven op 11 november 2021
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Thank you so much for sharing your experience. We take a lot of pride on our team, hope you can join again soon!
Geschreven op 30 maart 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

Pbeltran1
Marseille, Frankrijk655 bijdragen
okt. 2021 • Vrienden
Un voyage incroyable en leur compagnie le bateau est digne d’un petit Yotte l’équipage est incroyable de gentillesse, la nourriture est tout simplement excellente nous avions l’impression d’être dans un restaurant avec une femme qui s’occuper de nous comme si nous étions ses propres enfants. 15 jours passés en leur compagnie. Nous sommes des grands consommateurs de voyage et de croisière nous l’avons noté numéro un dans notre classement. Je le recommande complètement, malheureusement les gros poissons n’était pas au rendez-vous.
Croisière mère de Cortez.
Geschreven op 24 oktober 2021
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Oui Pbeltran! Nous sommes heureux d'apprendre que le voyage a dépassé vos attentes, espérons vous revoir à l'avenir. Sincères amitiés
Geschreven op 6 april 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

WillTravelForSCUBA
Fort Collins, CO3 bijdragen
okt. 2021
My son and I traveled on the Belle Amie to Guadalupe Island with a group of now very good friends. Ship was quite nice but the crew was fantastic. Everyone of the crew were super nice and helpful from from the beginning all the way until the end. These folks were some of the hardest workers I have seen in the industry. Nearly every minute of their awake time was spent on getting ready for a dive, cleaning up after the dive or keeping the gear and ship clean and organized. The captain was not adverse to the hard work either and was always visible pitching in to help where ever there was a need.
And for the experience with being in the water/cages with the great white sharks....that was a whole level of a new adventure. So much more graceful and calm than anyone ever acknowledges. Best visual though was the shark launching from deep below for the tuna that lay on the surface. Seeing the breech from below and above became almost common with five breeches seen on our third day over a 90 minute period. Between the group we were able to capture most of these on video or still photo shots. And one via the air by an overhead drone.
Second most optimal visual was seeing four great whites all at the same time. Awesome view.
Can not recommend the ship, the crew, and our sailing mates with anything but the highest commendation for a shared great experience.
Geschreven op 15 oktober 2021
Deze beoordeling is de subjectieve mening van een Tripadvisor-lid en niet de mening van Tripadvisor LLC. Tripadvisor voert controles uit op beoordelingen.
Thank you for taking the time to give your feedback. The Guadalupe Island trip is one our favorites. Hope you can join us on Socorro as well! Best regards,
Geschreven op 6 april 2022
Dit antwoord is de persoonlijke mening van de managementvertegenwoordiger en niet de mening van Tripadvisor LLC.

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Nautilus Liveaboards (Ensenada) - 2022 Alles wat u moet weten VOORDAT je gaat - Tripadvisor