Hello, We are very sorry that your trip was cancelled. Unfortunately, ocean conditions can sometimes deteriorate quickly here in the Monterey Bay and Captains will have to make the call to cancel to ensure passengers safety. We are happy to offer refunds when this happens. Please respond to britt@discoverywhalewatch.com so that we can check on the status of your refund and your interaction with our office staff. We pride ourselves on having friendly and helpful office staff and want to make sure we stay true to this. Thank you

Hello, We are very sorry to hear that you did not enjoy your trip. Sometimes foggy conditions occur over the water due to it being hot weather inland and we wish we could just blow the fog away as it makes it more challenging to find whales as well. We try to warn everyone that it will be 20 degrees cooler out on the water than on land and Monterey does get chilly in the evenings. Some trips animals are flying out of the water and on others they are casually swimming along-that is part of the beauty of nature. We will speak to the crew about making sure people are adequately warned up front about the possibility of getting wet-we apologize that occurred. Please contact britt@discoverywhalewatch.com so that we may discuss your trip in further detail. Thankyou for taking the time to write about your experience.