Thank you for sharing your experience with us, and we are very sorry to hear that it wasn´t quite as you expected. Your feedback is very important to us and we would really like to talk to you further about it. We therefore hope you reach out to us directly here at Northsailing via info@northsailing.is.

Thank you for your taking the time to write this honest review. I am very sorry to hear that you did not have a good experience with us. I can assure you that our passengers' safety is our priority and we do our absolute best to inform our customers about the weather. We rely on our captains' judgement when it comes to weather and conditions and whether our tours should be cancelled or not. We make it our priority in our ticket office to warn passengers if they should expect choppy seas, strong wind or cold weather. I am very sorry if that information did not find its way to you when you came to our office. Of course, it can happen that the forecast is inaccurate or simply the weather is worse than expected. Whale sightings can unfortunately never be guaranteed since we're dealing with the wild nature. We do have a very good success rate, but these few percents do exist. The return ticket you received after the tour does not expire so you can use it whenever you are back in Iceland, even if it's in 10 years' time :) I am truly sorry that you are among the few people that have had a negative experience with us, and I hope that we will be able to welcome you on board with us again on a warm summer day. If you want to contact us, feel free to write us an email or give us a call anytime. I hope you can join us again and have a nicer experience :) Kind regards, Þórný

Thank you for your review! We are very glad that you enjoyed your tour with us and we hope that you come again the next time you are in the Húsavík area.

Many thanks for your review! The view of Skjalfandi Bay from the boat is quite stunning isn´t it? Even in the middle of summer it can be useful to wrap up warmly and bring gloves and a hat as we do not have indoor seating on our restored oak fishing boats. We do offer overalls to all passengers, and oil skin rain gear to go above those should the weather require an extra layer.

Thank you very much for your review! We are glad you had a great experience with us. Our snúðar (cinnamon rolls) and hot chocolate treats are always welcome on the way back to the harbour :) We hope you come sail with us the next time you are in Iceland!

Thank you for your review. I am very glad that you were able to see whales during your tour! We do keep our boat capacity as low as possible to ensure space for our passengers, and have limited it to 80% this summer. We would be happy to see you again the next time you are in the Húsavík area!

Thank you for this lovely review! We truly appreciate you taking the time. I'm so happy to hear that you had such a nice experience with us in lovely weather among the whales. The hot chocolate and cinnamon rolls sure are a nice way to finish off a whale watching tour :) Hopefully we get to welcome you on board with us again someday! Kind regards, Þórný

Thank you for taking the time to write this wonderful review, we truly appreciate it. Hopefully we get to welcome you on board with us again someday :) Kind regards, Þórný

Dear Renate, Thank you for this amazing review! I'm so happy to hear that you were able to see a humpback whale, and that you were satisfied with our services. I hope we'll see you again someday :) Kind regards, Þórný

Dear Luís, Thank you for taking the time to write such a wonderful review. I'm glad to hear that you appreciated our extra effort to relocate in Hjalteyri. It's good to know that you felt well taken care of by our staff, thank you for the kind words. I hope we can welcome you on board again sometime, and maybe then in Húsavík :) Kind regards, Þórný