Antwoord van Syed Aftab, Other bij The Residence Zanzibar
Gereageerd op 13 sep 2023
Dear Valued Guests, To address the feedback concerning our local staff at the Resort, we want to emphasize that they are proficient in English and are also fluent in several other languages such as French, Spanish, German, and more. Despite our location in Africa, our staff members have dedicated considerable effort and commitment to their education, including graduating from universities. The resort takes great pride in nurturing and training such talented individuals, recognizing them as potential leaders of the future. Additionally, I would like to inform you that we have 2 restaurants, The first is dining which is all-day dining and covers buffet breakfast/Dinner covering, international/continental, and regional food, Additionally, anything can be prepared at the guest’s request keeping to their liking. We do understand each guest has their food preferences hence we have Lunch which is al a carte every day and during dinner, each day of the week has a different lavish themed dinner with entertainment On the other side we have the second restaurant open which offers al a carte / set menu option in case some guests do like the buffets. The menu offered is rather very extensive, and the premium steak/cuts, salmon, lamb chops or lobster, Octopus, etc. are available and can be ordered and prepared as per guest’s liking. Furthermore, if at all these are not quite satisfying, we go the extra mile to tailor-make their food experience for their entire stay however this has to be within the package, and the same policy applies here and a tailor-made menu can be provided. Almost all our guests praise the food quality, taste, and variety offered during their stay however we do understand the liking of each guest can be different & unique and we have a team of chefs to ensure that is delivered However we cannot agree that the food quality served is poor. Having said that, we are flexible & open to hearing out the dietary requirements/food during the stay from your team or our mutual guest’s pre-arrival or during the stay and can prepare the food delivery & service accordingly. Regarding the assertion of financial loss, please understand that we are obligated to adhere to established procedures and conduct a comprehensive investigation. Our standard practice involves reporting the incident and engaging local authorities to conduct a thorough inquiry. We diligently followed this process, which ultimately yielded no evidence to substantiate the claim. The discount offered on your bill was provided to ensure that you did not feel neglected during your stay. However, it should not be construed as an admission of responsibility for any money being lost during your stay. The elevated prices of food and beverages are primarily attributed to several factors, including a significant increase in tax rates, heightened freight charges, and local regulations mandating double taxation. Consequently, the pricing of food and beverages has been adjusted to accommodate these factors and ensure compliance with local regulations. Once again, we apologize for any inconvenience caused, and we hope you will give us another chance to showcase the true essence of our resort's hospitality on your next visit. Thank you for your understanding and for being our guest. We look forward to welcoming you back and exceeding your expectations. Warm regards, Bagus Paramarta General Manager