We were absolutely blown away with our tour with Francesco. Right from the start, he was wonderfully imformative telling us about the area from Civatevecchia to Rome. His tour style matched ours perfectly! We absolutely felt like visiting friends rather than tourists to Rome, and we loved being taken to your neighborhood coffee shop and seeing him interact with friends and neighbors. We appreciated him taking us to some unique vantage points and going down the back streets!
More than anything, I want Francesco to know how much we appreciated his recognition of my parents' abilities and his assistance when my father was injured. We were traveling with my parents (both 80) who are generally active. However, my mom has difficulty with stairs, and he was quick to assist her. Then, my dad had an unfortunate fall outside of the Vatican at the very end of our Vatican tour with Katya. We were very lucky to have quickly been surrounded by a medical professional, police, and other responders who helped him--but they mostly didn't speak English and we didn't speak Italian! Katya and Francesco were wonderful assisting and translating for us. Luckily it wasn't a serious injury, but some ugly cuts and bruises. Francesco even gave us information about the Italian medical system, how he could use it for free, and what to do if he started feeling badly later on.
When that dug into our tour time, Francesco still utilized the last hour of our tour to see some sites focusing on things that we could see easily without a lot of walking.
We spent 13 days touring sites from Athens to the Greek islands, Turkey, and other stops in Italy, and this was our very favorite tour. Francesco was engaging and so warm and friendly, and we were very thankful for him!
We were impressed with the entire set up from start to finish with Miles & Miles. I love that you're a family owned company and although the initial booking process was a little slow, the actual tour experience was amazing and I would absolutely book another personal tour with Miles & Miles and will recommend Miles & Miles to my travel agency colleagues and my clients.
Well done!